Information Flow (Mercer-Mapstone et al., 2017; Rowe; Frewer, 2005) |
Unilateral |
Communication - originates from the entrepreneur and is intended for the public. Consultation - flows from the public to the entrepreneur. |
| Bidirectional |
Participation - interactive dialogue between the entrepreneur and stakeholders. Transactional - seeks to build relationships with various stakeholders. |
Engagement Context (Holley; Mitcham, 2016) |
Mandatory Dialogue |
Characterized as not effective engagement. It's about meeting normative and legal obligations. |
| Voluntary Dialogue |
Does not consider the regulatory process as a motivator for engagement but rather the pursuit of obtaining and maintaining the LSO or LSF. |
Scope of Involvement (Hurst; Johnston; Lane, 2020; Raman; Mohr, 2014) |
Community |
Tries to create public or community acceptance where objectives were defined before engagement. |
| Variety of Stakeholders |
Articulates various perspectives among place communities, other interested parties, and includes those viewed as marginalized and vulnerable. |
Type of Engagement (Edgett, 2002; Hurst; Johnston; Lane, 2020; Johnston, 2018) |
Information-based |
Emphasis on persuasion through advocacy with selective participation of stakeholders to stimulate acceptance of a viewpoint or favorable representation of the organization. |
| Dialogue-based |
Collective action, shared knowledge, or reflective or experiential interaction with a wide variety of stakeholders in search of mutual benefits or continuous relationship building. |
Choice of Engagement Mechanisms (Eiter; Vik, 2015; Rauschmayer; Risse, 2005) |
Pre-defined Objectives |
Perspective 1: Information management, legitimacy, social dynamics, and costs. Perspective 2: Scope, representativeness, opportunity, comfort and convenience, and influence. |
Critical Elements of Social Acceptance (Cesare; Maxwell, 2003; Everingham et al., 2018; Mercer-Mapstone et al., 2018; Prno; Scott Slocombe, 2012) |
Procedural Justice |
The opportunity to have a 'voice' in decision-making processes is a central factor that people consider in the development of perceptions of social justice. |
| Trust |
Trust acts as a driver of social acceptance. The construct can be captured using three factors: integrity, benevolence, and credibility. |
| Strong Company-Community Relationship |
Frequent face-to-face communication is central to building interpersonal relationships. Community members' dialogue experiences are positively linked to their perceptions of their relationships with company personnel, where the core is the mutually beneficial relationship, the fulfillment of promises, the feeling of some control in interactions. |
| Governance |
Adoption of governance processes with participation of private, public, and civil society entities that include negotiation, accommodation, concertation, cooperation, and alliance formation, providing greater stakeholder representativeness in decision-making. |
| Stakeholder Identification |
Inclusion of individuals who represent the diversity of local communities potentially affected by closure and decisions about future land use. |