Objective: To evaluate family caregivers’ satisfaction with mental health services and associated factors. Method: A cross-sectional correlational study of service evaluation was carried out with a sample of 85 family caregivers of psychiatric patients attending three public mental health services located in three towns in the state of Minas Gerais. Subjects were interviewed for the application of the Satisfaction with Mental Health Services Scale (SATIS-BR) and a sociodemographic and clinic variables questionnaire. Results: Results showed that most caregivers were satisfied or very satisfied with the services aspects evaluated. Family satisfaction was significantly and positively associated with patients’ age and time spent without hospitalization. The statistical analysis did not detect any effect of type of service on family satisfaction. Conclusion: Patients’ variables were the most important associated factors related to the family satisfaction. Family satisfaction was high, maybe due partly to a comparison with other health services. Data suggest the need for more differentiation among services. Future studies with bigger and randomized samples will be able to reevaluate theses results.
Users’ satisfaction; mental health services; results evaluation
