Segurança Ishengoma, Mselle e Mongi, (2018Ishengoma, F., Mselle, L., & Mongi, H. (2019). Critical success factors for m‐Government adoption in Tanzania: A conceptual framework. John Wiley & Sons Ltd, 1-10. https://doi.org/10.1002/isd2.12064 https://doi.org/10.1002/isd2.12064...
); Isagah e Wimmer, (2019Isagah, T., & Wimmer, M. A. (2019). Recommendations for M-Government Implementation in Developing Countries: Lessons Learned from the Practitioners. International Federation for Information Processing, 551, 554-555. https://doi.org/10.1007/978-3-030-18400-1_45 https://doi.org/10.1007/978-3-030-18400-...
) |
Credibilidade nos canais de entrega de serviços |
Mecanismos de Segurança de dados |
Segurança no compartilhamento de informações |
|
Gerenciamento Isagah e Wimmer, (2019Isagah, T., & Wimmer, M. A. (2019). Recommendations for M-Government Implementation in Developing Countries: Lessons Learned from the Practitioners. International Federation for Information Processing, 551, 554-555. https://doi.org/10.1007/978-3-030-18400-1_45 https://doi.org/10.1007/978-3-030-18400-...
) |
Comunicação eficiente |
Cumprimento dos prazos de entrega |
Integração entre os envolvidos no projeto |
Apoio da alta Gestão |
Infraestrutura Ishengoma, Mselle e Mongi, (2018Ishengoma, F., Mselle, L., & Mongi, H. (2019). Critical success factors for m‐Government adoption in Tanzania: A conceptual framework. John Wiley & Sons Ltd, 1-10. https://doi.org/10.1002/isd2.12064 https://doi.org/10.1002/isd2.12064...
); Isagah e Wimmer, (2019Isagah, T., & Wimmer, M. A. (2019). Recommendations for M-Government Implementation in Developing Countries: Lessons Learned from the Practitioners. International Federation for Information Processing, 551, 554-555. https://doi.org/10.1007/978-3-030-18400-1_45 https://doi.org/10.1007/978-3-030-18400-...
); Li, Ding e Li, (2019Li, X., Ding, Y., & Li, Y. (2019). M-Government Cooperation for Sustainable Development in China: A Transaction Cost and Resource-Based View. Sustainability 11(7), 2-17. https://doi.org/10.3390/SU11071884 https://doi.org/10.3390/SU11071884...
) |
Compatibilidade com diferentes dispositivos |
Atualização de software e hardware |
Profissionais capacitados |
Estabilidade de Rede |
Acessibilidade Ishengoma, Mselle e Mongi, (2018Ishengoma, F., Mselle, L., & Mongi, H. (2019). Critical success factors for m‐Government adoption in Tanzania: A conceptual framework. John Wiley & Sons Ltd, 1-10. https://doi.org/10.1002/isd2.12064 https://doi.org/10.1002/isd2.12064...
); Isagah e Wimmer, (2019Isagah, T., & Wimmer, M. A. (2019). Recommendations for M-Government Implementation in Developing Countries: Lessons Learned from the Practitioners. International Federation for Information Processing, 551, 554-555. https://doi.org/10.1007/978-3-030-18400-1_45 https://doi.org/10.1007/978-3-030-18400-...
) |
Interface amigável |
Clareza |
Igualdade de acesso para os diversos usuários |
Canal de comunicação direta com o usuário |
Engajamento Ishengoma, Mselle e Mongi, (2018Ishengoma, F., Mselle, L., & Mongi, H. (2019). Critical success factors for m‐Government adoption in Tanzania: A conceptual framework. John Wiley & Sons Ltd, 1-10. https://doi.org/10.1002/isd2.12064 https://doi.org/10.1002/isd2.12064...
); Isagah e Wimmer, (2019Isagah, T., & Wimmer, M. A. (2019). Recommendations for M-Government Implementation in Developing Countries: Lessons Learned from the Practitioners. International Federation for Information Processing, 551, 554-555. https://doi.org/10.1007/978-3-030-18400-1_45 https://doi.org/10.1007/978-3-030-18400-...
); Joseph, (2019Joseph, R. C. (2019). A Structured Analysis of mGovernment Apps and User Engagement. International Journal of E-Services and Mobile Applications. 11(1), 24-35. https://doi.org/10.4018/IJESMA.2019010102 https://doi.org/10.4018/IJESMA.201901010...
) |
Envolvimento do usuário |
Demanda de serviços pelo usuário |
Quantidade de acesso |
Usuário consciente |