This paper reports a quantitative study done with a sample of 40 participants from a total of 241 employees who work in the public cleaning service, belonging to a cleaning and maintenance service in the municipality of Alagoinhas-BA. The paper had as purpose to investigate the experiences of pleasure / pain in the workplace, from the dimensions organization of work and socio-professional relationships. The Evaluation of Work Context Scale (EACT) and the Indicators of Pleasure and Pain at Work Scale (EIPST) were used to collect data, whose analysis was done by the technique of descriptive statistics, with the purpose of measuring the shared perceptions of the public cleaning agents about the work context in which they live, and their experiences of pleasure and pain at work. For the processing of the results, we applied the statistical package SPSS (Statistical Package for Social Science), in which the data were systematized in tables and graphs. The results indicate that the cleaning agents are subject to public contradictions in the work context, which generates pleasure and pain while promotes the efficient use of defense strategies, thus preventing illness, although they may be subject to health risks in case of failure of these defenses.
Quality of work life; Job satisfaction; Ocuppational stress; Labour psychodynamics; Street cleaners
