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Technological density and humanized care in nursing: the reality of two health services

Abstract

This study discusses the high density technological environments - which present a great concentration of equipment and medical instruments (hard technologies), which bring with it the challenges related to qualification, modernization and the need to reflect on the modifications that may occur to the nursing care, in order to answer the following question: how is nursing care configured, considering the perspective of humanization in health, in institutions with different realities in terms of technological density? From this point of view, the study aimed to compare nursing care perceptions and practices, from the perspective of humanization in health, in two hospital services that are distinguished by presenting, respectively, the following configuration: low and high technological density. Data collection was done through semi-structured interview and direct observation. The data were analyzed and distributed in three categories: nursing perceptions about humanized care; practices of care and humanization of care, and factors that limit or favor humanized nursing care. It could be realized that it is not technology alone that dehumanizes care, but mainly how it operates in institutional and managerial contexts.

Keywords:
health technology assessment; technological density; humanization of care; nursing care

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