Comprehensive care to hypertension and diabetes mellitus: implementation of the Care Line in a Health Region of Sao Paulo, Brazil

We aimed to evaluate the implementation of Care Line (CL) in hypertension and diabetes mellitus in a health region of the state of São Paulo. We conducted an evaluation research, combining quantitative and qualitative methods, developed in three steps: characterization of the regions for selection of region - case; interviews with managers and health professionals working in primary care, medium and high complexity levels and interviews with patients in Outpatient Medical Specialties. The analysis was based on a Logical Model considering the influence of macro and micro policy in the construction of CL. In general, weaknesses were identified in the dimensions of macro policy (public health service network and use of protocols) and micro (coordination of care by Primary Health, linking and accountability caregiver). Despite the progress, major challenges are necessary to achieve integrated care in hypertension and diabetes mellitus, and investments in micro and macro processes are necessary.