Abstract
This study aimed to understand crisis care for children and adolescents in Children and Youth Psychosocial Care Centers (CAPSij), from the perspective of managers and family members, and to identify the care strategies used by services in crisis situations. This is a study with a qualitative approach in which six managers and 12 family members linked to six CAPSij in the city of São Paulo participated. For data analysis, Content Analysis and Collective Subject Discourse were used. The results show that the care strategies are based on immediate care, intensive care, team intervention and network articulation, indicating alignment with psychosocial care guidelines. The main equipment used by the teams are the CAPSij III and general hospitals. The indication of doctor-centered actions can reveal the process of paradigm transition experienced by these services. It is reflected that the peculiar condition of the developing person, in which children and adolescents find themselves, points to specificities that must be present in the care of crisis situations, such as the intense inclusion of families and other actors in the network in the care process, respect for rights and the fight against any form of institutionalization.
Keywords:
Crisis intervention; Mental health services; Public policies; Child; Adolescent.