Abstract
Paper aims
The FMEA method (Failure Mode and Effects Analysis) has difficulty in prioritizing actions, verifying agreements among group participants and assessing uncertainty. This paper overcomes these shortcomings. The proposal applies FMEA in traditional format, establishes priorities for improvement actions, updates them periodically with better criteria than the traditional ones and values group agreement.
Originality
Other contributions claim to change the method, but this is not accepted by the organizations that apply it. In addition, they propose individual approaches, when the FMEA is essentially group-based. In contrast, this proposal establishes priorities without altering the basic requirements of the FMEA.
Research method
An action-research approach is used.
Main findings
Ease of application, improved group learning and commitment to action plans are confirmed.
Implications for theory and practice
A new group decision-making method is applied and a flexible solution is proposed, adaptable to very diverse problems.
Keywords
Process approach; Corrective actions management; Group decision making; Multicriteria decision support