This paper aims to understand the communications process in Information Technology (IT) projects. Furthermore, this study investigated the influence of professional profile on the perception of project communication importance, considering both systems and business-oriented areas. The selected methodological approach uses a combination of qualitative and quantitative methods. A case study was performed in large IT Service Company. Besides, data were gathered from a questionnaire survey of 57 professionals of the studied company involved in IT projects, which 58% represented the system-oriented area and 42% the business-oriented area. The results suggested that there are distinctive characteristics between these two professionals’ profiles.
Project management; project communication; information technology projects
