This paper discusses the experience of implementing the matrix support in mental health practice that aims to produce higher resolution and accountability for mental health situations in Family Health. The objective of the present study is to analyze the implementation of the mental health "matrix support" practice among Psychosocial Attention Centers (CAPS III) and Family Health Teams. This is an action-research that had as instruments operational groups of reflection and the response to questionnaires. Groups were held with Family Health professionals, with CAPS professionals and with professionals from the two services together. Regarding the Family Health services, the result indicated difficulties in addressing mental health cases and the coexistence of sheltering and psychosocial models of care practice in their work. In relation to the CAPS, they indicated the importance of strengthening teamwork to achieve the "matrix support" practice. The results indicate the need to strengthen mental health services within the primary health care, by investing in continuing education, establishing indicators and integrating the CAPS and Family Health services.
Mental health services; primary Health care; Matrix support; Psychosocial Attention Center (CAPS)