The experience of an administration model in hematology and blood transfusion, which transforms administration practices excessively focused on procedures, norms and strategy into approaches based on results that determine the citizens' satisfaction, presents a challenge. The great difficulty in the quality of administration of a public service is to obtain effective results by decreasing or eliminating problems, or by adding benefits and values expected by society. Hemominas, aware of the importance of its role as a service provider in a critical and vital area, elaborated strategies to meet a management system based on constitutional and institutional public values and quality principles with defined goals accompanied by a appraisal system. The Hemominas Foundation works as a network, with administration and technical coordination located in Belo Horizonte. It has 23 regional units throughout the state of Minas Gerais. In an effort to obtain a modern a management model focused on results, the Hemominas Foundation Quality Control Program (PQFH) implemented self-evaluation criteria of excellence in seven of its transfusion units. The 250 score self-evaluation tool was utilized, with external validation and posterior certification and recognition in regards of adequate practices, by the Federal Ministry of Planning and Management.
Quality; management; Health Service; hemotherapy
