Although the phenomenon of bullying at work has been studied for more than three decades, management and prevention aspects still require greater study and systematization. OBJECTIVE: to identify and systematize intervention methods on bullying. METHOD: bibliographical research was conducted on this topic in databases (Medline, Psychinfo, SciELO, Lilacs), books, theses and specialized sites (from 1980 to 2010). RESULTS AND DISCUSSION: the concept of bullying at work was circumscribed making the basic elements that characterize it explicit. Interventions are organized by levels of prevention (primary, secondary and tertiary) and intervention goals: targets of bullying, witnesses, workgroups and organizations. Aspects that lead to the success of the interventions and good practices are listed. CONCLUSION: given the complex nature of bullying at work, isolated and one-off interventions do not work. The approach needs to be comprehensive and the monitoring of actions systematic. Each case is unique and intervention design should acknowledge the organizational context and involve all the stakeholders.
bullying at work; prevention; intervention
