Abstract
Objective:
to analyze the results that came out after a collective space for users embracement was allocated in the waiting room of an Occupational Health Reference Center (Cerest) and the employment of this space as a tool for accessing workers as well as an environment for intervention and mobilizations.
Methods:
intervention study. In 2016, 20 interventions, open for all users who wanted to participate, were carried out in the waiting room. Thematic conversations rounds about the world of work and the health-disease process were organized. They lasted for an average of 40 minutes, with 4 to 15 participants, and were recorded in field diaries.
Results:
two structural axes were pointed out: violence at work and work-related suffering. The following was highlighted: the workers’ silence breaking, their ways of suffering, and the dialogic exchange about the health-disease process, as well as the enlargement of user embracement, moving it from a strictly specialized clinical process to a work analysis perspective.
Conclusion:
the construction of a collective space for users embracement in the waiting room was fundamental for forging bonds and producing health by exchanging knowledge and fondness, without replacing therapeutic groups, so as to expand the support network provided to workers.
Keywords:
waiting room; user embracement; interventions; work activity; occupational health