Abstract
Introduction:
work organization should not be seen only as the organizational structure, but it should also consider the dynamics shaped by interactions among workers.
Objective:
to present regulations collectively developed by workers of a beverage industry and reveal how these regulations contribute to work overload reduction.
Methods:
ergonomic intervention, carried out in an industrial environment. The adopted procedures were qualitative, combining work observations, interviews and confrontation techniques.
Results:
workers’ main strategies to deal with work overload were to change the turning of work stations, to adopt a set of regulations aimed at reducing the work time spent on tasks considered more arduous, to cooperate with co-workers and to seek break times in the activities.
Conclusion:
a collective activity can be considered as a link between warm regulations - or the strategies developed by operators in work situations - and cold regulations - the managerial rules and tools produced by the company’s managers. Through a practical case, it was possible to verify that it is necessary to start from working practices to establish pertinent rules, and not the other way around.
Keywords:
organization; collective activity; regulation; workload
Fonte: adaptado de Carballeda
