Rosa, Fabricia Silva da; Silva, Luana Caroline

doi:10.7784/rbtur.v11i1.1161

Fabricia Silva da Rosa

Federal University of Santa Catarina (UFSC). Florianópolis, SC, Brazil. Conception and design of scientific work; interpretation of data; writing and critical review of the work.

Luana Caroline Silva

Federal University of Santa Catarina (UFSC). Florianópolis, SC, Brazil Acquisition of data and writing of the work.

Fabricia Silva da Rosa Professor of the Postgraduate Program in Accounting, Federal University of Santa Catarina (UFSC). Email: fabriciasrosa@hotmail.com

Luana Caroline Silva Scientific Initiation Scholarship - CNPQ/UFSC. Email: luana.s07@hotmail.com

Stakeholders	Interests in the environmental information
Suppliers and Customers	Environmental efficiency of the services provided (use of water and energy, wastewater, emissions and waste management, existence of material recycling programs, among others), Furthermore the hotel should note that customers and suppliers have other objectives that may be greater than the concerns with the environment, such as: price, quality and functionality of the services.
Employees and Unions	Environmental policies; on-job qualification and environmental trainning.
Funders and Investors	Economic and financial results obtained with an increase in environmental efficiency (such as: new revenues, cost reduction, reduction of liabilities from fines and penalties); monitoring and environmental responsibilities management; enhancement of the image of the hotel, correlation between financial and environmental performances.
Civil society	Environmental aspects and impacts; social interferences; sustainable development.
Government	Legal compliance of environmental responsibility; taxes; incentives.
Top Management	Strategic objectives; influence of environmental performance on economic and financial performances; legal requirements; legitimacy.

Title	Author(s)	Journal	Year of Publication
Tourism penetration index in small Caribbean Islands	McElroy and Albuquerque	Annals of Tourism Research	1998
Energy consumption patterns in the accommodation sector-the New Zealand case	Becken et al.	Ecological Economics	2001
Degree of threat to the biological diversity in the Ilha Grande state park (rj) and guidelines for conservation	Alho et al.	Braz. J. Biol.	2002
The socio-economic and environmental impacts of tourism development on the Okavango Delta, north-western Botswana	Mbaiwa	Journal of Arid Environments	2003
Hotel networks and social capital in destination marketing	Grangsjo	IJSIM	2005
Resource use and waste management in Vietnam hotel industry	Trung and Kumar	Journal of Cleaner Production	2005
Environmental protection programs and conservation practices of hotels in Ankara, Turkey	Erdogan and Baris	Tourism Management	2007
Aquifer development planning to supply a seaside resort: a case study in Goa, India	Ferreira et al.	Hydrogeology Journal	2007
The learning tourism destination: the potential of a learning organisation approach for improving the sustainability of tourism destinations	Schanetz et al.	Tourism Management	2007
Corporate Social Responsibility in Hospitality: Issues and Implications. A Case Study of Scandic	Bohdanowic and Zientar	Scandinavian Journal of Hospitality and Tourism	2008
Energy synthesis of tourism-based urban ecosystem	Lei and Wang	Journal of Environmental Management	2008
The future of the State-owned hotels in China: Stay or go?	Mak	International Journal of Hospitality Management	2008
Attitude towards EMSs in an international hotel: an exploratory case study	Chan and Hawkins	International Journal of Hospitality Management	2010
Inherent complexity: Disability, accessible tourism and accommodation information preferences.	Darcy	Tourism Management	2010
Implementing environmental management systems in small- and medium-sized hotels: obstacles	Chan	Journal of Hospitality & Tourism Research	2011
Reviewing the carbon footprint analysis of hotels: Life Cycle Energy Analysis (LCEA) as a holistic method for carbon impact appraisal of tourist accommodation	Filimonau et al.	Journal of Cleaner Production	2011
Hotel water consumption at a seasonal mass tourist destination. The case of the island of Mallorca B36	Tortella and Tirado	Journal of Environmental Management	2011
Use of different sustainability management systems in the hospitality industry. The case of Spanish hotel	Antón et al.	Journal of Cleaner Production	2012
Corporate Social responsibility reporting by the global hotel industry: Commitment, initiatives and performance	Grosbois	International Journal of Hospitality Management	2012
Hotel companies' environmental policies and practices: a content analysis of their web pages	Hsieh	International Journal of Contemporary Hospitality Management	2012
Exploring Resource Efficiency Benchmarks for Environmental Sustainability in Hotels	Zhang et al.	Cornell Hospitality Quarterly	2012
Tapping Mindfulness to Shape Hotel Guests' Sustainable Behavior	Barber and Deale	Cornell Hospitality Quarterly	2014
What drives employees' intentions to implement green practices in hotels? The role of knowledge, awareness, concern and ecological behaviour	Chan et al.	International Journal of Hospitality Management	2014
The importance of water management in hotels: a framework for sustainability through innovation	Kasim et al.	Journal of Sustainable Tourism	2014
The Effects of Message Framing and Source Credibility on Green Messages in Hotels	Kim and Kim	Cornell Hospitality Quarterly	2014
Sustainable development and stakeholder relations management: exploring sustainability reporting in the hospitality industry from a SD-SRM approach	Pérez and Bosque	International Journal of Hospitality Management	2014
The Impact of Environmental Certification on Hotel Guest Ratings	Signes et al.	Cornell Hospitality Quarterly	2014
Guests' Reactions to In-Room Sustainability Initiatives: An Experimental Look at Product Performance and Guest Satisfaction	Susskind	Cornell Hospitality Quarterly	2014
Eco-efficiency of Service Co-production: Connecting Eco-certifications and Resource Efficiency in U.S. Hotels	Zhang et al.	Cornell Hospitality Quarterly	2014
From sustainability to customer loyalty: A case of full service hotels' guests	Chen	Journal of Retailing and Consumer Services	2015
Corporate Social responsibility and sustainability balanced scorecard: The case study of family-owned hotels	Kang et al.	International Journal of Hospitality Management	2015
A methodology to assess the overall environmental pressure attributed to tourism areas: A combined approach for typical all-sized hotels in Chalkidiki, Greece	Michailidou et al.	Ecological Indicators	2015
Identifying energy consumption patterns in the Attica hotel sector using cluster analysis techniques with the aim of reducing hotels´ CO2 footprint	Pieri et al.	Energy and Buildings	2015
Water management in the European hospitality sector: Best practice, performance benchmarks and improvement potential	Styles et al.	Tourism Management	2015
Differences in Sustainable Management Between Four- and Five-star Hotels Regarding the Perceptions of Three-Pillar Sustainability	Stylos and Vassiliadis	Journal of Hospitality Marketing e Management	2015
Life Cycle Thinking used for assessing the environmental impacts of tourism activity for a Greek tourism destination	Michailidou et al.	Journal of Cleaner Production	2016

Métodos de pesquisa	Definição
Analítica	Envolve o estudo e avaliação aprofundados de informações disponíveis na tentativa de explicar o contexto de um fenômeno.
Arquivo/documental	Envolve a utilização de informações que ainda não tiveram um tratamento cientifico.
Caso	Envolve a investigação de fenômenos, inclusive pessoas, procedimentos e estruturas em uma única organização.
Experimental	Envolve a manipulação e tratamentos na tentativa de estabelecer relações de causa-efeito nas variáveis investigadas.
Campo	Envolve a investigação de fenômenos, inclusive pessoas, procedimentos e estruturas em duas ou mais organizações.
Framework	Envolve o desenvolvimento de um novo conceito, de novas perspectivas.
Revisão	Enolve basicamente síntese e revisão de literatura já conhecida.
Levantamento	Envolve a investigação de um grupo de pessoas, geralmente realizado via a aplicação de questionário.
Outros	Não se enquadra em nenhum dos outros métodos

Indicators/ Authors	McElroy; Albuquerque (1998)	Becken et al. (2001Becken, S., Frampton, C., & Simmons, D. (2001). Energy consumption patterns in the accommodation sector-the New Zealand case [Versão eletrônica], Ecological Economics, 39, 371-386.)	Alho et al. (2002Alho, C. J. R., Schneider, M., & Vasconcellos, L. A. (2002). Degree of threat to the biological diversity in the Ilha Grande State Park (RJ) and Guidelines for Conservation [Versão eletrônica], Braz. J. Biol, 62(3), 375-385.)	Mbaiwa (2003Mbaiwa, J. E. (2003). The socio-economic and environmental impacts of tourism development on the Okavango Delta, north-western Botswana [Versão eletrônica], Journal of Arid Environments, 54, 447-467.)	Grangsjo (2005)	Trung; Kumar (2005Trung, D. N., & Kumar, S. (2005). Resource use and waste management in Vietnam hotel industry [Versão eletrônica], Journal of Cleaner Production , 13, 109-116.)	Erdogan; Baris (2007Erdogan, N., & Baris E. (2007). Environmental protection programs and conservation practices of hotels in Ankara, Turkey [Versão eletrônica], Tourism Management , 28, 604-614.)	Schanetz et al. (2007Schanetz, K., Kavanagh, L., & Lockington, D.(2007). The learning tourism destination: the potential of a learning organisation approach for improving the sustainability of tourism destinations [Versão eletrônica], Tourism Management , 28, 1485-1496.)	Ferreira et al. (2007)	Mak (2008Mak, B. (2008). The future of the State-owned hotels in China: Stay or go? [Versão eletrônica], International Journal of Hospitality Management , 27, 355-367.)	Lei; Wang (2008Lei, K., & Wang, Z. (2008). Emergy synthesis of tourism-based urban ecosystem [Versão eletrônica], Journal of Environmental Management, 88, 831-844.)	Bohdanowicz; Zientar (2008Bohdanowicz, P., & Zientara, P. (2008). Corporate Social Responsibility in Hospitality: Issues and Implications. A Case Study of Scandic [Versão eletrônica], Scandinavian Journal of Hospitality and Tourism, 8, 271-293.)	Chan; Hawkins (2010Chan, E. S. W. & Hawkins, R. (2010). Attitude towards EMSs in an international hotel: an exploratory case study [Versão eletrônica], International Journal of Hospitality Management, 29, 641-651.)	Darcy (2010Darcy, S. (2010). Inherent complexity: Disability, accessible tourism and accommodation information preferences [Versão eletrônica], Tourism Management, 31(6), 816-826.)	Tortella; Tirado (2011Tortella, B. D., & Tirado, D. (2011). Hotel water consumption at a seasonal mass tourist destination. The case of the island of Mallorca [Versão eletrônica], Journal of Environmental Management , 92, 2568-2579. )	Filimonau et al. (2011Filimonau, V., Dickinson, J., Robbins, D., & Huijbregts, M. A. J. (2011). Reviewing the carbon footprint analysis of hotels: Life Cycle Energy Analysis (LCEA) as a holistic method for carbon impact appraisal of tourist accommodation [Versão eletrônica], Journal of Cleaner Production , 19, 1917-1930. )	Chan (2011Chan, E. S. W. (2011). Implementing Environmental Management Systems in small- and medium-sized Hotels: Obstacles [Versão eletrônica], Journal of Hospitality & Tourism Research, 35, 3-23.)	Grosbois (2012Grosbois, D. de. (2012). Corporate Social responsibility reporting by the global hotel industry: Commitment, initiatives and performance [Versão eletrônica], International Journal of Hospitality Management , 31, 896-905.)	Antón et al. (2012Antón, J. M. R., Almeida, M. del M. A., Celemín, M. S., & Rubio, L. (2012). Use of different sustainability management systems in the hospitality industry. The case of Spanish hotel [Versão eletrônica], Journal of Cleaner Production, 22, 76-84.)	Hsieh (2012Hsieh, Y. C. (2012). Hotel companies' environmental policies and practices: a content analysis of their web pages [Versão eletrônica], International Journal of Contemporary Hospitality Management, 24 (1), 97-121.)	Zhang e al. (2012Zhang, J. J., Joglekar, N. R., & Verma, R. (2012). Exploring Resource Efficiency Benchmarks for Environmental Sustainability in Hotels [Versão eletrônica], Cornell Hospitality Quarterly , 53, 229-241.)	Chan et al. (2014Chan, E. S. W., Hon, A. H. Y., Chan, W., & Okumus, F. (2014). What drives employees' intentions to implement green practices in hotels? The role of knowledge, awareness, concern and ecological behavior [Versão eletrônica], International Journal of Hospitality Management , 20, 20-28. )	Pérez; Bosque (2014Pérez, A., & Bosque, L. R. del. (2014). Sustainable development and stakeholder relations management: exploring sustainability reporting in the hospitality industry from a SD-SRM approach [Versão eletrônica], International Journal of Hospitality Management , 42, 174-187.)	Barber; Deale (2014)	Kasim et al. (2014Kasim, A. et al. (2014). The importance of water management in hotels: a framework for sustainability through innovation [Versão eletrônica], Journal of Sustainable Tourism, 22, 1090-1107. )	Kim; Kim (2014)	Zhang et al. (2014Zhang, J. J., Joglekar, N., Heineke, J., & Verma, R. (2014). Eco-efficiency of service co-production: Connecting eco-certifications and resource efficiency in U.S. hotels [Versão eletrônica], Cornell Hospitality Quarterly , 55(1), 1-13.)	Susskind (2014Susskind, A. M. (2014). Guests' Reactions to In-Room Sustainability Initiatives: An Experimental Look at Product Performance and Guest Satisfaction [Versão eletrônica], Cornell Hospitality Quarterly , 55, 1-11. )	Signes et al. (2014)	Chen (2015Chen, R. J. C. (2015). From sustainability to customer loyalty: A case of full service hotels' guests [Versão eletrônica], Journal of Retailing and Consumer Services, 22, 261-265.)	Kang et al. (2015Kang, J. S., Chiang, C. F., Huangthanapan, K., & Downing, S. (2015). Corporate Social responsibility and sustainability balanced scorecard: The case study of family-owned hotel [Versão eletrônica], International Journal of Hospitality Management , 48, 124-134.)	Michailidou et al. (2015Michailidou, A. v., Vlachokostas, C., & Moussiopoulos, N. (2015). A methodology to assess the overall environmental pressure attributed to to tourism areas: A combined approach for typical all-sized hotels in Chalkidiki, Greece [Versão eletrônica], Ecological Indicators, 50, 108-119.)	Pieri et al. (2015Pieri, S. P., Tzouvadakis, L., & Santamouris, M. (2015). Identifying energy consumption patterns in the Attica hotel sector using cluster analysis techniques with the aim of reducing hotels´ CO2 footprint [Versão eletrônica], Energy and Buildings, 94, 252-262.)	Stylos; Vassiliadis (2015Stylos, N., & Vassiliadis, C. A. (2015). Differences in Sustainable Management Between Four- and Five-star Hotels Regarding the Perceptions of Three-Pillar Sustainability [Versão eletrônica], Journal of Hospitality Marketing & Management, fev.)	Styles et al. (2015Styles, D., Schoenberger, H., & Martos, J. L. G. (2015). Water management in the European hospitality sector: Best practice, performance benchmarks and improvement potential [Versão eletrônica], Tourism Management , 46, 187-202.)	Total
Internal Strategic Management					1		1											1	1	1	1		1							1	1		1	1		11
Organizational learning				1								1					1	1				1		1		1										7
Water						1			1						1										1							1			1	6
Energy		1				1					1					1												1				1				6
External aspects (economy, politics and planning)	1										1		1	1									1												1	6
Waste (plastics, glass, batteries, ink cartridges)				1		1																										1				3
Food waste				1		1																										1				3
Certification																											1		1			1				3
Environmental politics																	1		1	1																3
Emissions																1																1				2
Protected áreas			1							1																										2
Noise								1																												1
Total																																				53

[1] Fabricia Silva da Rosa Professor of the Postgraduate Program in Accounting, Federal University of Santa Catarina (UFSC). Email: fabriciasrosa@hotmail.com

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La sostenibilidad ambiental em hoteles, teórica y metodológica Contribución

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