Job satisfaction and dissatisfaction among family health strategy professionals in a small city of Southern Brazil

ABSTRACT

Objective:

to identify aspects that generate satisfaction and dissatisfaction among Family Health Strategy professionals working in the city of Cocal do Sul, SC.

Methods:

a qualitative study, conducted with 15 health professionals of three Family Health Strategy agencies. Data analysis was performed based on content analysis, supported by Atlas.ti software.

Results:

the results were structured from two macro categories, composed of five subcategories, which added 194 excerpts from 23 codes. The aspects related to satisfaction of the Family Health Strategy professionals were grouped into three subcategories, namely: satisfaction in the identification with the staff and work; satisfaction based on relationships with patients; and, structural work conditions and satisfaction. Within health professional dissatisfaction, two subcategories were created: dissatisfaction related to aspects of health management and the relationship between staff and patients, as promoters of dissatisfaction.

Conclusion:

the factors contributing to satisfaction and dissatisfaction are associated with working conditions and the work relationships established in professional practice.

Keywords:
Primary Health Care; Unified Health System; Family Health Strategy; Job Satisfaction; Working Conditions