COMUNIDADES DE PRÁTICA COMO MEIO DE DESENVOLVIMENTO PROFISSIONAL DE GRUPOS EM SITUAÇÃO DE VULNERABILIDADE SOCIAL¹

ABSTRACT

The creation of social ties in a digital environment can collaborate for learning, mutual support and shared values in social groups. This article presents the results of a study that aimed to understand how a community of practice based in the social media Facebook® can be used for the professional development of individuals who belong to groups in situation of social vulnerability. The research method employed was the design science research, used to create and test an artifact - a methodology for the creation of a community of practice in Facebook®. The community was created by a group of young students enrolled in a technical course in a unit of SENAI who have social vulnerability. The study results show that Facebook® has the tools required to support the interaction and learning in a community of practice, however, other factors, such as the lack of leadership, need of face to face contact and the use of other media (such as mobile apps) for interaction, the limitations of writing skills by the participants and narcissism, a characteristic behavior in Facebook®, among other factors, affected the level of development of the community of practice created in that media.

Keywords:
Communities of Practice; Social Media; Professional Development; Social Vulnerability; Facebook®