ABSTRACT
Objectives:
to understand the work process dimensions related to innovative actions developed by nurses in Primary Health Care.
Methods:
qualitative, descriptive study, developed in Primary Health Care in a city in the Southern Region of Brazil. Seventy-six nurses, who worked in management and assistance, participated in this study through semi-structured interviews. After data processing by IRAMUTEQ software, the textual analysis occurred by descending hierarchical classification.
Results:
forty-two innovative actions, considered by the participants as new ways of working, were identified. There was a predominance of innovative actions related to the Management and Assist dimensions; we noticed the fragility of the actions to contemplate all the nurse’s work process dimensions.
Final Considerations:
the predominance of innovative actions was related to users’ assistance and better conditions in the teamwork process, besides highlighting the role of nurses in the perspective of a new way of working in health services.
Descriptors:
Knowledge Management; Primary Health Care; Nursing; Organizational Innovation; Role of the Nursing Professional
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