ABSTRACT
Objective
Describing the evaluation of the Structure, Process and Outcome of User Embracement with Risk Classification of an Emergency Care Unit from the perspective of physicians and nurses.
Method
An evaluative, descriptive, quantitative study developed in Santa Catarina. Data were collected using a validated and adapted instrument consisting of 21 items distributed in the dimensions of Structure (facilities), Process (activities and relationships in providing care) and Outcome (care effects). In the analysis, descriptive statistics and the Mean Ranking and Mean Score calculations were applied.
Results
The sample consisted of 37 participants. From the 21 evaluated items, 11 (52.4%) had a Mean Ranking between 3 and 4, and none of them reached the maximum ranking (5 points). “Prioritization of severe cases” and “Primary care according to the severity of the case” reached a higher Mean Ranking (4.5), while “Flowchart discussion” had the lowest Ranking (2.1). The dimensions of Structure, Process and Outcome reached mean scores of 23.9, 21.9 and 25.5, respectively, indicating a Precarious evaluation (17.5 to 26.1 points).
Conclusion
User Embracement with Risk Classification is precarious, especially regarding the Process which obtained a lower satisfaction level from the participants.
DESCRIPTORS
Emergency Nursing; User Embracement; Health Services Evaluation; Emergency Medical Services
