This is a descriptive, analytical qualitative study, which looks at workers' action in the Inclusion Cup (their work processes). It aims to understand if that action considers mental health service users' real life and, to do this, it adopted the following theoretical categories: the elements constituting the work process, health technologies and the premises of the psychosocial field. The empirical data were collected by means of semi-structured interviews and analyzed according to the discourse analysis technique. Results point at changes in the users' lives, in services and in the society coherent with the premises of the Brazilian Psychiatric Reform. The Inclusion Cup proves that intersectorial activities are living work in their action, use intervention instruments that are very strong in terms of rescuing and building the citizenship of people with mental disorders. The changes (purposes of the work processes) may be occurring because the intervention project is no longer centered on the disease.
Psychiatric nursing; Mental health services; Deinstitutionalization; Patient care team