Violence against nursing professionals in the embracement sector with risk classification

ABSTRACT

Objective

To know the types of violence and the factors that contribute to the violence suffered by the nursing team in the embracement with risk classification (EWRC).

Methods

Descriptive study of a qualitative approach, carried out in a regional reference hospital in the emergency area of the west of the state of Rio Grande do Norte, with 10 nursing professionals. The data were collected through an interview and analyzed by the collective subject discourse technique.

Results

It is evidenced that professionals suffer violence from users, from other professionals, and the verbal violence predominates. They point out as causes for that the lack of user information, professional posture and the failure of the primary care.

Conclusion

There is a need to work with continuing education with health professionals and educational activities with users about the EWRC, in order to promote harmonious relationships between professionals and users, so that they can understand the dynamics of work in care networks.

Nursing; Violence at work; User embracement; Emergencies