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Information and communication technologies in social policies: lack of transparency and democratic illusion

Abstract

This article discusses the use of Information and Communication Technologies to access social security policies as a mechanism of quality and speed but finds in the bourgeois limits the reinforcement of inequalities, fostering a social-democratic illusion, committed to the expanded reproduction of capital. To this end, control, violence, and lack of transparency e established in a business logic that puts on the agenda a kind of engineering that intensifies sacrifices, shaping, and passiveness, making a citizen perspective unfeasible. Thus, we seek to show that, behind the modernization announced, old practices are spread, conspiring against democratic rights and advances, reinforcing the bourgeois democracy. The methodology adopted consists of bibliographic and documental analysis to mediate our reflection regarding the present time, which is in a movement discouraging. To do so, we follow the dialectical method to give course to a rational analysis of a barbaric era.

Keywords:
Technologies; Social policies; Democracy; Lack of transparency

Programa de Pós-Graduação em Serviço Social e Curso de Graduação em Serviço Social da Universidade Federal de Santa Catarina Universidade Federal de Santa Catarina , Centro Socioeconômico , Curso de Graduação em Serviço Social , Programa de Pós-Graduação em Serviço Social, Campus Universitário Reitor João David Ferreira Lima, 88040-900 - Florianópolis - Santa Catarina - Brasil, Tel. +55 48 3721 6524 - Florianópolis - SC - Brazil
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