The objective of this article is to address the accountabilities of reference professionals reported as generators of mental suffering, including relationships with users, organization of work and institutional support. This is an action research carried out at Psychosocial Care Centers in Goiânia, Go, Brazil. Twenty-two professionals from different areas working in operative groups of reflection, together with related data, were analyzed through content analysis. The importance of the clinical dimension and institutional support are stressed.
Mental health services; reference professionals; mental suffering; psychiatric reform