Usability of the eSUS Feedback system by managers of Primary Health Care units

ABSTRACT

Studies to evaluate the effectiveness, safety, and impact of digital health technologies are needed the increasing use of these health interventions in primary care. Brazilian Primary Health Care units (UBS) managers evaluated the usability and user experience of the eSUS Feedback digital management system. This cross-sectional observational study applied the System Usability Scale and the User Experience Questionnaire to a sample of 37 and 35 participants, respectively. The research was conducted between May and June 2024, covering mainly the Northeast. Usability was evaluated with an average score of 77.5, classifying the system as acceptable and excellent. The user experience was rated as positive overall, except in the innovation category, which was neutral. The results highlight the importance of digital technologies in PHC management, suggesting that eSUS Feedback is a viable, efficient, and reliable tool. However, it is necessary to improve this innovation and record user feedback. The implementation of digital health management systems is essential for care coordination and information management, aligned with the recommendations of the World Health Organization’s Global Digital Health Strategy 2020-2025.

KEYWORDS
Primary Health Care; Health management; Digital technology; Medical informatics.