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Analysis of satisfaction of users in a university hospital

Sandra Marcia Soares Schmidt Fernanda Maria Müller Elisandra dos Santos Paulo Sergio Ceretta Valéria Garlet Sabrina Schmitt About the authors

This is a descriptive exploratory study of quantitative approach whose objective was to analyze the degree of satisfaction of users admitted to the emergency room of a university hospital in the central region of Rio Grande do Sul State, Brazil. The sample consisted of 167 patients and data collection was carried out during the period April-October 2011 by means of a questionnaire adapted from Pena (2010). The results allow concluding that users are satisfied with the services provided by nursing, medical and nutrition teams, but dissatisfied with variables concerning the infrastructure and the environment.

Patient satisfaction; Emergency room; Administration; Nursing

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