ATTENTION TO CRISES SITUATIONS |
Assistance to crisis situations |
N ° of cases of patients in crisis sent to other services |
Capability of the Caps to be decisive in crisis situations |
Book of duty, medical record. |
Monthly |
Number of referred patients in crisis situation / Total number of patients in crisis situation |
Consider patients referred to emergency services, general hospitals and university hospitals as a result of crisis episodes. |
|
Attention to the family of patient in crisis |
Therapeutic sessions offered to the family of the patient in a crisis situation |
Capacity of the Caps to expand the clinic and care for the affective and familiar context of the users |
Book of duty, medical record. |
Monthly |
Number of families of patients in crisis situations attended / Total n. of patients in crisis situation |
Consider individual, group and shared care to the person responsible for group of the extended family of the user in crisis. |
EVALUATION OF GROUP MEETINGS |
Family group particiapation |
Ratio between families of users participating in groups addressed to them and total number of patients of the service |
Extension of the care beyond the patient |
Group presence sheets |
Quarterly |
Number of families participating in the groups / Number of active patients |
Consider group care with the presence of any member of the extended family group of the user of the service. |
|
Evaluation of group meetings |
Analysis and discussion of groups by the team |
Commitment of the team to monitor and qualify continuously its group practices |
Book of minutes, technicians responsible for the group |
Quarterly |
N ° of general meetings in which discussions were held on the groups / N ° of general meetings of the unit |
|
|
Shared Single Therapeutic Project (PTS) |
No. of PTSs developed in conjunction with other services and sectors |
Capability of the Caps to perform collaborative work with other services and sectors |
Caps reference technicians; Annotations of medical records; PTS |
Semester |
N° shared PTS / total n° of PTS |
Consider PTS a project discussed by the reference team, with therapeutic offers oriented by the user's needs and its particularity with the participation of other institutions of the territory. |
CAPS MANAGEMENT |
Manager participation |
Effective participation of the manager in formal management (councils, team meetings, assemblies, collegiate, supervisions) |
Capacity of the service manager to participate in the formal discussion and deliberation spaces |
Book of minutes, Manager schedule |
Monthly |
Number of spaces in which the service manager participates / Total spaces defined |
|
|
University level human resources |
Proportion of number of hours of university level professionals for 100,000 inhabitants. |
Investment in the Caps structure |
Human Resources Worksheet |
Semester |
Number of hours of university professionals / 100,000 inhabitants |
|
CONTINUING EDUCATION IN HEALTH |
Investment in Continuing Education actions (CE) |
Formal hours / month for CE in external activities of interest |
Unit investment in the CE of its professionals |
Attendance list and certificate |
Anual |
Number of working hours used for CE / Total workload in hours |
Consider CE, a set of formal and non-formal education actions related to the work object of the Caps. |
|
Offer of clinical-institutional supervision |
Average monthly hours of clinical-institutional supervision for the team |
Provision of space for analysis and reflection of clinical-institutional practices by the team |
Supervisor frequency sheet, service schedule |
Quarterly |
Total number of supervision hours in the trimester / 3 |
|
SINGULARIZATION OF ATTENTION |
Design of Single Therapy Projects (STP) |
Proportion of users who have STP in relation to registered users |
Shows the ability of Caps to formulate a tailored care for its users |
STP records and form |
Quarterly |
N° of STP / N° of active users |
Consider as STP, a project discussed by the reference team, with therapeutic offers based on the user's needs and particularities. |
|
Systematic review of STP in the team |
STP team discussion, in a given period, in relation to the total number of STPs of the same period |
Indicates the team involvement in the process of continuous adaptation of the service to the evolution presented by the users |
Meeting log books, Book of minutes and Records |
Quarterly |
Number of STP discussed in teams / Total number of users with STP |
|
|
Number of cases per university professional reference |
Identifies the number of patients that each professional or mini-team cares for |
Allows to verify the adequacy between number of patients followed and professionals |
Records and RAAS (Register of Health Ambulatory Actions) |
Quarterly |
Number of Caps users / Number of reference professionals |
|
INDICATOR OF USE OF MEDICATION IN CAPS |
User adherence to medication |
Medication not withdrawn and returned to the pharmacy or nursing station |
User adherence to the prescribed medication |
Pharmacy dispensing control and nursing station |
Monthly |
Amount of medication not withdrawn in the month / Amount of medication prescribed in the month |
|
ATTENTION TO PEOPLE WITH DISABILITIES |
Insertion of the user with Intellectual Disability (ID) in the Caps |
Insertion of the user with ID in Caps |
ID User accessibility to Caps |
Screening, census, RAAS, medical records |
Semester |
Number of ID users sent to Caps / Total number of ID users inserted in Caps |
Consider ID as primary diagnosis or comorbidity. |
|
Shared STP of ID users |
Co-responsibility of service for ID users |
STP collective construction of ID users inserted in Caps |
Records, meeting records of team and/or mini-team (reference team) |
Semester |
Number of ID users who have STP shared with institutions that serve people with ID / Number of ID users inserted in Caps |
|
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Insertion of people with ID in Home Therapeutic Services (HTS) |
Proportion of Residents of HTS with ID |
Specificity of work in HTS from the presence of residents with ID |
Home census, Caps census, Areas of Protection of the Cultural Environment (Apac) |
Annual |
Number of ID users residing in annual HTS / Number of users residing in annual HTS |
Not all units have connection to HTS. |