Digital Government in the Implementation of Public Services for the Realization of Social Rights in Brazil

Abstract

Technological advances are increasingly rapid and it is up to the Public Administration to develop a public management environment capable of keeping up with this pace of change. Based on this scenario, this article addresses the possibilities of using Information and Communication Technologies (ICTs) aimed at the realization of social rights, through the direct provision of public services, using the notion of digital government. Therefore, the study is divided into three moments: first, the notion of digital government is presented based on technological advance; then, the possibilities of applying ICTs as tools aimed at providing public services in Brazil are analyzed; finally, the perspectives and challenges of this implementation are discussed, in order to conclude that the digital government corresponds to the use of information and communication technologies in the provision of public services. The research adopts the deductive method and the bibliographic research technique, through indirect documentation.

Keywords:
Digital Government and Social Rights; Public Service; Information and Communication Technologies (ICTs)