This study had as objective to describe the process of implementing the system User Embracement with Classification and Risk Assesment and the use of Flowchat Analyzer in Emergency Hospital Service of Santa Casa de Misericórdia de Ourinhos, state of São Paulo. The deployment of the system was subdivided into stages: professional awareness, readjustment of resources, implementation of planning and evaluation. For the organization of patient flow, Funcional Flowcharts were used which, after some adjustments, resulted in a Flowchat Analyzer. The resulting Flowchat Analyser provided a graphic display of the stages of care and directed all non-emergeny patients with injuries to the nursing consultation. It is concluded that the Flowchart Analyser was as essential tool in the process of implementation of the User Embracement with Classification and Risk Assesment because, in defining the steps of the flow to the service, the service became more organized, humane and safe.
Nursing; User embracement; Emergency hospital service; Quality of helth care; Management
