The internment in the Unit of Intensive Therapy and the situation lived by the patient extends the suffering of this moment to the family, so much for the possible present risks as for his/her family members' distance. The objective of this experiment summary is to share experiences and knowledge built in the relationship with patients, family and nursing staff, in way to demonstrate the relevance of the humanization of the care in Unit of Intensive Therapy, contemplating the recognition of the patient's individuality and his/her family, as well as, the own workers' humanization. We used the stages proposed by Travelbee for the construction of a process of interpersonal interaction. The reflections on those existences allowed us to recognize the meaning of the interaction set with the nursing staff, patients and family members; it facilitated the expression of the feelings of the ones involved in the relationship, retrieving the sensibility and the ability to observe and the evaluation of the nursing actions.
Nursing service, hospital; Intensive care units; Professional-family relations