ABSTRACT
Objective:
to analyze the aspects of the job process that generate dissatisfaction among professionals working in the Family Health Strategy.
Method:
this was a qualitative study, conducted with 76 participants from five geographic regions of Brazil, and 27 Family Health Teams from 11 Basic Health Units. Data were collected using semi-structured interviews, observation and documentary analysis. The treatment and interpretation of the data were performed by means of thematic content analysis using the software resource, Atlas.ti 7.0, for analysis of qualitative data, supported by the Marxist theories of work process and job satisfaction, by Christophe Dejours.
Results:
the aspects that generate job dissatisfaction are related to the categories: health work management, team and patient relationships, and overwork. Health work management gathered the following factors: inadequate physical structure, lack of material resources, salary deficits, work disorganization, management problems, and excessive work hours. In the relationships with staff and patients, the factors were: violence, lack of knowledge of the Family Health Strategy, patient attitude, lack of qualification of team members, and deficit in work organization. Finally, in the overwork category, the factors were: work overload, excess demand, and bureaucracy.
Conclusion:
the manifestations of dissatisfaction among professionals working in the Family Health Strategy were significantly influenced by working conditions, management weaknesses, and problems in the scope of work relations.
DESCRIPTORS:
Primary health care; Unified health system; Family health strategy; Job satisfaction; Qualitative research
