TECHNOSOCIALITY AND HEALTH PROMOTION IN THE DAILY LIVES OF PRIMARY CARE USERS: A SCOPING REVIEW

Departamento Académico de Enfermería. Lima, Peru. ABSTRACT Objective: to map available evidence on the use of technologies by Primary Health Care users in the context of health promotion. Method: this is a scoping review according to Joanna Briggs Institute, and the recommendations of the international guide Preferred Reporting Items for Systematic reviews and Meta-Analyses extension for Scoping Reviews were followed. The PCC strategy (participants, concept and context) was used. The search in the databases was carried out from January to April 2020. Rresults: a total of 5,267 studies were retrieved and 28 articles were selected for review. The article origin was diverse, with the largest number being from the United States of America (7), the English, the year the level evidence Studies obtain in to improve the management of chronic diseases and the outcomes of therapy and/or patient follow-up, offering opportunities to improve health behaviors 17 . Positive results were observed in interventions for chronic diseases with the use of mobile technologies, such as asthma, cancer, cardiovascular diseases, chronic pain, spina bifida or Parkinson’s disease. The mHealth approach is through automated text reminders, frequent and accurate symptom monitoring and improved communication, improved self-management of chronic diseases. mHealth shows itself with an optimistic future 18 .


INTRODUCTION
Technosociality can be characterized as a mode of social interaction through technology, i.e., the sociality present in the virtual space 1 . Gradually, but persistently, the various interactive media are gaining ground and imposing themselves today both in terms of administrative and bureaucratic services and daily interactions, extending to the realms of play 2 . When addressing post-modernity, Maffesoli mentions one of its most striking characteristics: the advancement and development of technology, defining it as the synergy between archaic and technological development, an immersion in a world reenchanted by new technologies that enhance this process. The power of these communication networks lies in their connective reconnection character, favoring a mixture and stimulating the emergence of experiences 2 .
Present in everyday life, information and communication technology (ICT) is an enabler to support primary health care. It is essential to adapt to new technologies in health actions and health promotion through virtual means and no longer just as a one-to-one service 3 .
In this context, health promotion is defined by Brazilian National Policy for Health Promotion (PNPS -Política Nacional de Promoção da Saúde) as "a set of strategies and ways of producing health, with intra-sectoral articulation and cooperation. Admitting the other policies and technologies present aiming at equity and quality of life, with reduction of vulnerabilities resulting from social, economic, political, cultural and environmental determinants" 4:7 .
Among the PNPS principles and values, there is the recognition of "subjectivity of people and collectives in the process of care and care in defense of health and life" 4:10 . Furthermore, the transversality of this policy proposes that the production of health and care should favor humanized care practices that recognize and value interdisciplinarity with theoretically systematized knowledge and empirical knowledge, considering real life and the determinants of the health-illness process 4 . It is noteworthy that health promotion practices can strengthen forces for healthier choices in everyday life, resulting in the strengthening of individuals and the collective, expanding their autonomy 5 .
Progressively, the means of communication/information become more attractive due to their potential to reach a large proportion of the population, and, at the same time, they have a relatively low cost for actions to promote health and care in Primary Health Care (PHC) 6 .
The introduction of evidence-based digital interventions in clinical practice can promote healthier life choices. These interventions must be carried out in a way that allows personalized meetings with users. Digital tools make it easy to change people's behavior and lifestyle 7 .
The relevance of this study is based on the advancement of technology and its use in everyday life by people in post-modernity, mapping the state of the art on this theme and the subsidies for the promotion of health of people/families registered in PHC. In this study, technosociality is considered to be the use of virtual social networks and health technologies for health promotion actions in the daily lives of PHC users, and this use can be by users as well as by health professionals when promoting health actions. Therefore, the question is: what evidence is available on the use of technologies by PHC users in the context of health promotion?
This study aimed to map the available evidence on the use of technologies by PHC users in the context of health promotion.

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METHOD This is a scoping review according to Joanna Briggs Institute and the recommendations of the international guide Preferred Reporting Items for Systematic reviews and Meta-Analyses extension for Scoping Reviews (PRISMA-ScR) 8 , with research protocol registered in Open Science Framework (https://osf.io/gxr7u/).
The scoping review can be characterized as a study method that aims to explore the main concepts of the object in question, by mapping these concepts and obtaining comprehensive results, ascertaining its dimension, scope and nature of study, condense and publish results indicating existing knowledge gaps [8][9] .
According to the Joanna Briggs Institute, "evidence synthesis answers research questions by considering data approaches other than quantitative, such as qualitative and economic evidence, when considering the results of well-designed research studies of any methodology as potential sources of credible evidence" 10:142 .
The method proposed by the Joanna Briggs Institute, Reviewers Manual 2020 11 establishes eight steps: 1) identification of the research question; 2) identification of inclusion and exclusion criteria; 4) identification of relevant studies; 3) selection of studies; 5) assessment of the quality of studies; 6) data extraction; 7) grouping, synthesis and presentation of data; 8) presentation and interpretation of results, including a process to establish certainty to the body of evidence and using the Grading of Recommendations Assessment, Development and Evaluation system and the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA-ScR) 8 . These steps were adopted in the investigation of the state of the art of the theme "technossociality in the daily lives of PHC users and health promotion in post-modern times".
The survey was carried out considering the time span from 2016 to 2019. The civil framework of the internet in Brazil was given by Law 12.965 of April 23, 2014, which defines guarantees, principles, rights and duties for the use of the internet in Brazil 12 , and by Decree 8771 of May 11, 2016, which provides for various topics dealt with in Law 12.965/2014, that depended on regulation after two years of discussion 13 .
The search was in the following databases: U.S. National Library of Medicine (PubMed), SciELO (Scientific Electronic Library Online), Scopus, Web of Science, Cumulative Index to Nursing and Allied Health Literature (CINAHL), LILACS, Cochrane Library.
Full articles available, studies empirical and theoretical, in Portuguese, Spanish and English were included. The PCC strategy (participants, concept and context) was used. P (participants) represented the users and also PHC professionals who used technologies to promote health actions in PHC; C (concept) represented the use of technologies; C (context) represented the impact on health promotion. Unfinished studies and those that did not correspond to the research question, as well as theses, dissertations and monographs, were excluded.
The search in the databases was carried out from January to April 2020 using the following descriptors and Boolean operators: "Primary Health Care" AND "Technology" AND "Health Promotion"; "Primary Health Care" AND "Social Networking" AND "Health Promotion"; "Primary Health Care" AND "Mobile applications" AND "Health Promotion"; "Primary Health Care" AND "Technology" AND "Health Behavior"; "Primary Health Care" AND "Mobile applications"; "Primary Health Care" AND "Health Promotion"; "Primary Health Care" AND "Technology"; "Technology" AND "Health Behavior".
The selection of scientific articles was carried out by three researchers, with a date and time schedule for simultaneous search. The selection of studies was based on a strategy of combining descriptors and applying the following filters: Portuguese, Spanish and English; full text available; and publication in the timeline from 2016 to 2019. Duplicate results were manually excluded. Titles

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and descriptors were read in order to verify the correspondence of the articles to the research question. Then, abstracts, introductions and conclusions of each study were read, in order to assess its relevance to the research and whether the inclusion or exclusion criteria were met. Subsequently, pre-selected articles were read in full, assessing them more precisely as to their relevance to the topic under study and if the inclusion and exclusion criteria were met, excluding articles that did not answer the research question. From the selected articles, relevant data for interpretation and discussion of results were extracted.

Procedure for summarizing and extracting data
After reading the studies in full and applying the inclusion and exclusion criteria, data was extracted from the articles selected for this scoping review. The studies were qualitatively analyzed and classified by degree of recommendation and level of evidence, according to the classification developed by Evidence-Based Practice (EBP), used to make clinical decisions about individual patient care. This hierarchy guides the criteria for classifying studies by levels of evidence for different types and research methods 14 .
There are five levels for characterizing the strength of evidence: level 1, strong evidence from at least one systematic review of multiple well-designed and controlled randomized studies; level 2, strong evidence from at least one randomized trial with an appropriate design, adequate size and controlled; level 3, evidence from non-randomized and well-designed studies, such as a single preand post-cohort group, time series or paired case-control; level 4, evidence of well-designed, nonexperimental studies carried out in more than one research group or center; level 5, opinions based on clinical evidence from respected authorities, expert committee reports or descriptive studies 15 .
Results were extracted by three reviewers. The presentation of results includes title, level of evidence, databases, country, type of study, number of participants (sample), year of publication, objective and main conclusions. In case of disagreement between the three reviewers, a fourth was consulted.

RESULTS
The results of the initial search in the databases resulted in a total of 5,267 studies. Thus, 173 works were pre-selected for full reading; of these, 145 were excluded, making up the sample of this review 28 articles that address the use of technologies by users and/or professionals of PHC and the impact on health promotion. Figure 1 shows the process of searching, deleting and selecting retrieved articles.
The results were presented descriptively in Chart 1, including title, year of publication, level of evidence, country of origin, type of study, number of participants (sample), objective and main conclusions. Regarding the level of evidence, five articles were level 1, 10 articles were level 2, seven articles were level 3, three articles were level 4 and three articles were level 5.
The articles came from different countries: United States of America (seven studies), Australia (six studies), United Kingdom (five studies), Brazil (three studies), China (one study), Sweden (two studies), Canada (two studies), Spain (one study) and Ireland (a study). Describe two independent studies that investigated the perceptions, interest and experiences of mothers or pregnant women with technological devices, apps and websites on infant feeding practices.
Applications contribute as one of the many sources of information in health and to promote health, when professionals are involved for proper use. The use of apps is acceptable, from the perspective of mothers, to promote healthy infant feeding practices.
Mascarenhas et al. 24  Understand why text messages are not widely used to improve medical services; Identify enablers and barriers to implementation in real-world safety-net configurations.
Text messaging is an affordable, ubiquitous and emerging technology that can help healthcare systems improve the quality of healthcare services. Improve the robustness of clinical text messaging applications in the long run will require more infrastructure investment. Using a 5As model (ask, advise, assess, help, organize eg CF5As), the aim was to identify factors from the perspectives of primary care providers that likely influenced the introduction of digital technology and a counseling intervention for smoking cessation.
The identification of factors that promote and hinder the adoption of CF5As could inform the implementation of other behavioral health interventions in PHC.

DISCUSSION
Health interventions using technology are increasingly common and valued in the daily lives of people and families in the context of PHC. In the studies selected for this review, users report benefits from the use of technologies for self-care and health interventions. Its success, in part, is due to the fact that users are increasingly connected and the ease of access, in addition to easily adapting to their routine. Health interventions were positive in the daily awareness of people's behaviors and lifestyle. It helped them spark a preventive focus on health, fitness, and exercise for weight loss. The health professional figure is reported as a possible enhancer of results, especially in providing support, encouragement and help to achieve healthier behaviors and in self-management of chronic diseases 16 .
There has been a considerable increase, worldwide, in the use of technologies in eHealth interventions, such as Telehealth, in the use of mobile or tablet applications, text messages or e-mail; electronic monitors, internet/websites and video or DVD. These resources are intended to improve the management of chronic diseases and the outcomes of therapy and/or patient follow-up, offering opportunities to improve health behaviors 17 . Positive results were observed in interventions for chronic diseases with the use of mobile technologies, such as asthma, cancer, cardiovascular diseases, chronic pain, spina bifida or Parkinson's disease. The mHealth approach is through automated text reminders, frequent and accurate symptom monitoring and improved communication, improved selfmanagement of chronic diseases. mHealth shows itself with an optimistic future 18 .
In the Irish context, a smartphone app offered a clearly defined and quantifiable plan to increase exercise over previous unstructured approaches that were unsuccessful. However, some barriers are highlighted, such as technical issues, battery drain, literacy and limited use of smartphones among older populations 19 .
The use of health technologies is in many ways. The perception of Australian nutritionists is that information technology has been beneficial in initiating patient education prior to consultations, increasing the efficiency of the subsequent consultation, valuable for patient education and useful in helping persons to track their eating behavior and the progress between consultations 20 . Digital obesity treatment, integrated with health system resources and PHC services, can produce clinically significant weight loss outcomes among socioeconomically disadvantaged patients at high risk for cardiovascular disease 21 .
A study noted strengths in relation to mobile apps recorded by patient self-reports, checked by stored data that is freely accessible to patients and their healthcare professionals. Through loginrestricted feedback, patients are also able to examine how their self-generated blood pressure and pulse measurements relate to their symptoms, stress, and physical activity 22 .
A survey carried out in Australia of 107 pregnant women who use the internet to search sites that provide information on infant feeding showed that mothers' group forums or blogs are used to find solutions on infant feeding issues. However, they manifest the need for updated and accurate guidance and information. Interventions proved to be beneficial, regardless of users' socioeconomic status. This is relevant, as there are health disparities that exist between people, considering their sociodemographic condition. There is great potential for professionals to get involved in application development, with the aim of promoting health in the early years of life and in general. However, some negative feelings, upon receiving information, were aroused, highlighting the feeling of guilt of users for their feeding practice 23 .
A study conducted in the United States identified, through videoconferencing and mobile apps for mothers, the feasibility, acceptability and effectiveness of an adaptive physical activity intervention, with 86% satisfaction. All mothers said they would recommend it to others and that social support provided increased physical activity and a significant decrease in depression among women who were inactive. They reported that the most significant impact of their participation was increasing their fitness levels (36%), being a good role model for their children (14%), improving their mood (11%), and feeling better with their body (7%) 24:179 . Nevertheless, it is highlighted that, many times, new technologies alone cannot overcome the barriers to changing behavior 24 .
Information technology makes it possible to capture daily work with ease and speed of access to documents and exchange of experiences in health units. It makes it possible to measure the educational actions of health professionals and permanent or continuing education 25 .
In the UK, the use of the app by PHC users, in order to reduce harmful alcohol consumption, showed that the main motivations for using the app were not to reduce, but to monitor and track alcohol use and spending and find out whether or not they were at risk from the harmful effects of alcohol. Users had a positive emotional response, feeling empowered to control their daily lives 26 . Another survey conducted in the United Kingdom used interventions through digital media, similarly to the resources of one-to-one interventions, in order to motivate users to reduce alcohol consumption. Over time, it was possible to notice the involvement in the creation of coping strategies and plans by the users 27 . In Australia, intervention for people who wanted to change their relationship with alcohol was based on goal setting, reflection on the mood of participants, and the possibility of support from peer groups 28 .
An example of the applicability of the use of technologies for health promotion was verified in an application for pregnant women, which, according to the users, had important information and clarified any doubts that arose. It was especially useful in guiding these pregnant women about hypertensive disorders in the gestational period in order to know the risk factors and modify the possible ones. The application enabled pregnant women to recognize symptoms to seek assistance as quickly as possible, enabling earlier detection and more successful clinical management 29 .
Health professionals' role is to enhance the effectiveness of the application in prenatal care, being more satisfactory when performed and encouraged by nurses. Among the functions, the application offered reliable and important information for pregnant women, recording information for follow-up. Mobile health technologies can boost nursing consultations and empower pregnant women with regard to self-care during pregnancy and the puerperium 31 .

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It is noteworthy that the future of mHealth tools, as in prenatal care, will depend on the successful incorporation of these tools into daily healthcare routines and on encouraging healthcare professionals to integrate such tools into their practice 31 .
Mobile technology interventions to promote adherence to drug treatment and monitoring of diseases are carried out through health education and reminders through telephones and the internet 32 .
In a UK survey of British general practitioners, it was revealed that most respondents were not convinced that technological potential will work as well as or better than humans in the future when it comes to important tasks for PHC, including diagnoses, referrals to other specialists, and providing empathic care 33 .
Also, in the United Kingdom, the analysis and commissioning of the decision-making process so that public services are planned and contracted in order to meet unique needs, focused on innovative health technologies, specifically that of diagnostic innovation for the treatment of vascular disease in PHC. The results show that decisions are subject to the micro-policies of the organizational environment, competing agendas, interests, priorities, demands and personal inclinations to be persuasive and convincing, instead of adopting a simple technical rationality 34 .
The use of technologies is also perceived in the context of immunization, with the aim of increasing vaccination coverage. One of the most important intervention strategies is related to patient reminder or recall systems, in the context of PHC, enabling efficacy and improving the proportion of the target population that receives immunizations 35 .
A study in Canada investigated the functionalities of ICT, its performance in the activities of integrated PHC models, the facilitators and challenges of its implementation in different organizational contexts, concluding that the use of ICT is still done in a limited way, restricting to forms existing workspaces 36 .
The use of technologies can help to reverse the low rate of breastfeeding. In China, breastfeeding is considerably low and declining, which makes it urgent to create measures to aid adherence and return from the current downward trend. Mobile communication apps such as WeChat, one of the largest social networking platforms in the country, show the potential to improve health behaviors in a convenient way 37 .
eHealth interventions offer an innovative and accessible approach. A review that investigated interventions that made use of ICT, with the aim of promoting the well-being of caregivers, found that eHealth interventions for caregivers are becoming more popular and are generally considered acceptable, desirable, and useful. However, more research is needed 38 .
There are still many barriers to the implementation of technologies in the context of mHealth due to the lack of funds and training for professionals to use the platforms, as well as for people who do not have access to the internet or do not know how to use it 39 .
Another point that deserves attention was the emergence of conflicting social norms regarding the implementation of health technology in PHC. The promise of technology also brought its burden, with the feeling that technological intervention would be seen, by professionals, as just "one more thing to do", with an overload of work. However, it is observed that professionals recognize the potential of technology to support counseling. "However, for the promise of technology to materialize in the context of practices in PHC, implementation will need to carefully weigh the impact of its introduction on job functions, resource constraints and prevailing attitudes about this technology" 40:12 .
Since technosociality is understood as a mode of social interactions permeated by digital technologies 1 , it is observed that andalthough the use of technology is beneficial in several aspects, a balanced view must be maintained, explicitly declaring its role as a complement instead of replacing consultations and one-to-one follow-ups 7 . It is noteworthy that the reach of technologies to promote health, in the studies analyzed, is especially focused on behavioral changes, not reaching the other dimensions of health promotion.
Maffesoli states that "the dissemination of postmodern digital communication brings with it other forms of solidarity and the emotional pact of postmodern tribes. On the internet, impulses of generosity and solidarity, aiming to be together, flourish. Through digital communication, reason and the human, the intellect and the affection return to relate to each other" 2:97 .

CONCLUSION
It is concluded that studies show that technologies used in their most varied forms, for health promotion, are considered accessible, useful and acceptable by users. The success is due to the fact that the ease of access and its use is commonplace for most people. Some studies have shown that health professionals are still resistant to adhering to technologies to enhance or help health promotion practices. The main reasons are work overload and discredit in relation to its effectiveness. Therefore, it is necessary to encourage health professionals to use more of such tools and incorporate them into their practice.
The reach of the use of technologies in the sphere of health promotion is increasingly evident; extending from the identification or knowledge of risk factors, disease prevention, maintenance and adherence to treatment, in the most varied age groups. They are useful as adjuvants to reverse or alleviate specific situations that put health at risk.
However, technologies used in isolation cannot overcome behavioral barriers, which are essential for true health promotion. Furthermore, its use does not replace one-to-one care and monitoring, especially due to the uniqueness of care and the importance of constructing subjectivity in health care. However, it is an important tool that can be used to enhance practices and guidance of PHC users in an attempt to raise their awareness about health promotion, as well as enhancing sociality through the use of technologies in everyday life.
This study contributes by highlighting the main findings of the use of technologies by users and professionals of PHC for health promotion, pointing out the main powers for behavioral change and greater co-responsibility for health and self-care. However, the limitations of the use of technologies in other areas of health promotion and the impact on the social determinants of health are highlighted.
The limitations of this study are due to the fact that it included articles with a delimited time space, which may have excluded possible studies relevant to the theme, but this cut is based on the civil and legal framework of the internet in Brazil. Furthermore, the studies found show realities in which countries, research scenarios, have populations with better socioeconomic conditions, i.e., favoring access to the internet and digital means of communication, making it a limitation for not highlighting the other realities in which the access is hampered.