The work presented here resulted from document research, semi-structured interviews, and focus groups with health teams, resident supporters, and primary care management on the joint experience between the matrix support and reference teams at family health units in the context of the reformulation of the care model being implemented in a municipality in the state of São Paulo in the first half of 2009. The authors reflected on the experience based on three dimensions: The initial understanding of the proposal, daily work, and the impact on the matrix support work process. It was found that there were proposal-understanding issues in the matrix support and that it came up against the predominance of biological healing practices and limits with regard to solving the population's problems. The integration among professionals enabled joint pacts, interdisciplinary work, and the construction of common therapeutic projects, allowing for promising prospects. We hope that these findings subsidize the current discussions on the planning and management of the matrix support in the local health system.
Family Health Strategy; primary health care; attitude of the health personnel; health promotion; public health