SciELO - Scientific Electronic Library Online

 
vol.51 issue1Innovation and adoption of mobile technology in public organizations: the IBGE case author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand

Journal

Article

Indicators

Related links

Share


Revista de Administração de Empresas

Print version ISSN 0034-7590

Abstract

TAVARES, Elaine  and  THIRY-CHERQUES, Hermano Roberto. Interaction between information systems and work in the Brazilian banking sector. Rev. adm. empres. [online]. 2011, vol.51, n.1, pp.84-97. ISSN 0034-7590.  http://dx.doi.org/10.1590/S0034-75902011000100008.

This article presents the results of a research to understand the conditions of interaction between work and three specific information systems (ISs) used in the Brazilian banking sector. We sought to understand how systems are redesigned in work practices, and how work is modified by the insertion of new systems. Data gathering included 46 semi-structured interviews, together with an analysis of system-related documents. We tried to identify what is behind the practices that modify the ISs and work. The data analysis revealed an operating structure: a combination of different practices ensuring that the interaction between agents and systems will take place. We discovered a structure of reciprocal conversion caused by the increased technical skills of the agent and the humanization of the systems. It is through ongoing adjustment between work and ISs that technology is tailored to the context and people become more prepared to handle with technology.

Keywords : Interaction between work and information systems; banks; structure of reciprocal conversion; humanization of systems; incorporation of technical aspects in work.

        · abstract in Portuguese | Spanish     · text in English     · English ( pdf )

 

Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License