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SILVA, José Carlos Teixeira da  and  FERREIRA, Dorival. Pequenas e médias empresas no contexto da gestão da qualidade total. Prod. [online]. 2000, vol.10, n.1, pp.19-32. ISSN 0103-6513.

This paper discusses the quality management in organizations with respect the strategic and operational aspects, and analyses the stage of traditional small and medium enterprises-SMEs of the manufacture sector, with support of bibliographical references and exploratory research. It was detected some aspects concerning the quality management for those companies: absence of global strategic planning and no practices in conventional tools of quality at factory level Because any regional and cultural characteristics, those firms still get to survive, at short term. However, we denote the necessary introduction of specifics methodologies in quality management for those enterprises.

Keywords : quality; quality management analysis; SMEs.

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