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Gestão & Produção

versão impressa ISSN 0104-530Xversão On-line ISSN 1806-9649

Resumo

CALARGE, Felipe Araújo  e  LIMA, Paulo Corrêa. From the TQM (Total Quality Management) approach to GQM (Global Quality Management): the insertion and utilization of the axiomatic design methodology in the development of a quality systemic management model. Gest. Prod. [online]. 2001, vol.8, n.2, pp.196-213. ISSN 1806-9649.  http://dx.doi.org/10.1590/S0104-530X2001000200007.

In the past The the word quality has been in the past years synonymous of success or loss failure in many firms, and this situation is a results in of how these firms understanding the quality concepts. The development of these are responsible for a kind of quality that has simply last its original means concerning quality concepts has made that the quality abandons the simple way of products and processes control, in order to develop a systemic approach of quality management in the whole organization. The objective of this paper is to present a proposal of a quality systemic management model oriented by taking into account the firm's customer wants and attributes characteristics . In For the development of this work it is utilized the Axiomatic Design approach is used, which is established in function of axioms, corollaries and theorems, with the objective of to improve "good practices of design" in the construction of the quality systemic management model.

Palavras-chave : quality management; systemic approach; axiomatic design; quality systemic management.

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