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Gestão & Produção

versión impresa ISSN 0104-530Xversión On-line ISSN 1806-9649

Resumen

SOUSA, Antonelly Assis Gregorio de; LIMA, Manoel Paulo da Silva  y  FERMAM, Ricardo Kropf Santos. The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy. Gest. Prod. [online]. 2020, vol.27, n.4, e4715.  Epub 21-Sep-2020. ISSN 1806-9649.  https://doi.org/10.1590/0104-530x4715-20.

The Brazilian Navy is preparing to design, build and repair nuclear submarine. One of the initiatives adopted was the creation of the Naval Agency for Nuclear Safety and Quality (AgNSNQ) which aims to assist the licensing of nuclear and naval facilities and conformity assessment of Quality Management Systems. The concept of the certification service of management systems needs to be evaluated, before expending resources and people to develop. This article aimed to assess the characteristics of AgNSNQ to design the ISO 9001 QMS certification service through the service project model. A case study was conducted to evaluate the characteristics of the AgNSNQ concerning the criteria. The article's contributions indicate that AgNSNQ should primarily promote efforts to train its auditors to create favorable conditions for designing the ISO 9001 QMS certification service.

Palabras clave : Certification; ISO 9001; Quality Management Systems; Service Design Project.

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