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Gestão & Produção

Print version ISSN 0104-530XOn-line version ISSN 1806-9649

Abstract

FURLANETTO, Tiago Murer; LUCIANO, Edimara Mezzomo; MAGNAGNAGNO, Odirlei Antonio  and  LUBECK, Rafael Mendes. Information security in healthcare supply chains: an analysis of critical information protection practices. Gest. Prod. [online]. 2020, vol.27, n.4, e5376.  Epub Nov 27, 2020. ISSN 1806-9649.  http://dx.doi.org/10.1590/0104-530x5376-20.

Because of their vital role and the need to protect the patient information, interest in information security in Healthcare Supply Chains (HSCs) is growing. This study analyzes how decisions related to information security practices in HSCs contribute to protecting patient information. Eleven semi-structured interviews were performed. The interviewees were managers from Brazilian HSC organizations. Four dimensions and 14 variables identified in a literature review were used to perform categorical content analysis. The findings suggest organizations, while aware of their critical information and internal processes, lack the necessary metrics to measure the impacts of possible failures. It seems organizations tend to invest in standard security measures, while apparently ignoring the specificity and complexity of information in HSCs.

Keywords : Supply chain management; Healthcare supply chain; Information security; Information security investments; Healthcare supply chain information.

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