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Epidemiologia e Serviços de Saúde

versão impressa ISSN 1679-4974versão On-line ISSN 2237-9622

Resumo

ABREU, Daisy Maria Xavier de et al. Service users’ perception about healthcare provided by teams participating in the National Program for Primary Care Access and Quality Improvement in Brazil. Epidemiol. Serv. Saúde [online]. 2018, vol.27, n.3, e2017111.  Epub 03-Set-2018. ISSN 2237-9622.  http://dx.doi.org/10.5123/s1679-49742018000300002.

Objective:

to analyze service users’ perception of health care provided by the teams participating in the National Program for Primary Care Access and Quality Improvement (PMAQ-AB) in Brazil.

Methods:

this was a cross-sectional study using data from interviews with users of services provided by PMAQ-AB teams in 2012. Multinomial logistic regression was used to analyze the association between perception level (very good/good, regular, poor/very poor) and variables of four primary care attributes: accessibility, integrality, longitudinality and care coordination.

Results:

out of 65,391 users, 78.9% evaluated care as very good/good, 19.0% as regular and 2.1% as poor/very poor. Associations with care by the same physician (OR 3.21; 95% CI 2.68, 3.83) and physical examination at consultation (OR 3.08; 95% CI 2.50, 3.79) were the most prominent.

Conclusion:

the majority of users evaluated care positively, however there is perception of care problems within the recommended attributes.

Palavras-chave : Primary Health Care; Patient Satisfaction; Quality of Care; Cross-Sectional Studies.

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