This is an abbreviated version of an exploratory case study conducted in a tele-centre on the outskirts of Guarulhos. Assumptions from Michel de Certeau's sociology of everyday life are used in the investigation of the ways of digital inclusion conceived as a process of appropriation and enunciation of the new information and communication technologies (ICTs). Different forms of such appropriation, including conflicts embedded in them, are described based on the digital literacies found in the context. The study concludes that certain appropriations are, at the same time, enabled by literacies brought from other contexts, specially the school, and potentially enable other experiences confronted by ICTs that go beyond passiveness or responsiveness. The relations between school and tele-centre, both seen as agents of digital inclusion, are problematised, and research questions pertaining to such relations are suggested for future studies.
digital inclusion; digital literacies; inclusive education