The experience developed by PROENE - Programa de Acompanhamento a Estudantes com Necessidades Educacionais Especiais is described with the aim of sharing in some reflections, difficulties, challenges and proposals with peers from other undergraduate institutions of higher learning involved with this service modality, or who intend to create such a service, tailored to specific conditions and context. The staff of the program is composed by professionals coming from Social Services, Education and Psychology. These professionals are responsible for: a) identifying the difficulties and special needs related to the teaching-learning-evaluation process of the student and b) recommending resources and strategies to reduce or eliminate the identified difficulties and demands. The team's actions, along with mediation efforts which attempt to work with the various teachers of the courses involved, as well as with other concerned professors have been shown to demonstrated to improve the physical and psychological wellbeing of the students being followed. This mediation process also enhances conditions required for the learning process and for a qualified professional development, from the moment of registration on through to graduation.
inclusion; special educational needs; higher education; special education
