Triage in an adult emergency service: patient satisfaction

Acogida con clasificación de riesgo del servicio de urgencias adulto: satisfacción del usuario

Abstract

OBJECTIVE

Assess the degree of patient satisfaction with triage in the adult emergency service of a public hospital.

METHOD

Exploratory, descriptive, cross-sectional study with a quantitative approach. Three hundred patients were interviewed and the data were analyzed using descriptive statistics based on sociodemographic variables and those related to patient satisfaction.

RESULTS

There was a predominance of women, with elementary education and a mean age of 41 years. Most of the interviewees reported being satisfied in regard to the following items: timely service, embracement, trust, environment (comfort, cleanliness and signage), humanization (courtesy, respect, and interest), timely referral/scheduling of appointments and care expectations.

CONCLUSION

There was a high level of patient satisfaction, evidenced by the strong association of user satisfaction with the items investigated.

Descriptors
Patient Satisfaction; Emergency Medical Services; Health Services Administration; Quality of Health Care; Emergency Nursing