ABSTRACT
Objective:
to know the suffering and the strategies of defense of CAPS AD III workers, from the perspective of the Work Theater proposed by Dejours.
Method:
a descriptive qualitative research, of the case study type, with CAPS AD III workers, using as theoretical framework the Psychodynamics of Work.
Results:
CAPS AD III professionals identify that the suffering in the work arises from the frustration between the real and the prescribed one; by the hegemony of practices guided by the biomedical model; stigmatization and prejudice with users; and the limitations of the Health Care Network (Rede de Atenção à Saúde). As an individual defense strategy, the rationalization was defined, and as a collective strategy, the protection strategy.
Final considerations:
worker uses strategies of defenses to face suffering and give a new meaning to it, characterizing themselves as ways of apprehending, understanding and giving meaning and new looks to their work.
Descriptors:
Mental Health; Occupational Health; Adaptation, Psychological; Health Services; Psychological Stress