Social Responsibility Policy |
9.1. Policies, Procedures and Records |
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5.2. Identify and prepare for engagement risks |
3.2. Social responsibility policie |
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Internal communication |
9.2. Social Performance Team 9.5. Internal Involvement and Communication 9.6. Complaint Management and Resolution |
4.3.6. Communicate engagement outputs and action plan |
6.4.5. Labour practices: Social dialogue |
5.4. Responsability, authority and comunication |
3.4.3. Comunication |
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Critical analysis of the management system |
9.1.7. Policies, Procedures and Records 9.4.3. Monitoring |
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5.6. Managment review of the system |
3.6.5. Top management analysis |
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Treatment of complaints / Corrective and preventive actions |
9.6. Complaint Management and Resolution 9.8. Corrective and Preventive Actions |
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6.3.6. Human rights: Resolving grievances |
8.6. Nonconformity, corrective action and preventive action |
3.4.4. Treatment of conflicts or disputes 3.6.3. Non-compliance and corrective and preventive actions |
Workers Involvement and Protection |
Responsibility and authority |
9.2. Social Performance Team |
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5.4.1. Responsibility and authority 5.4.2. Management representative |
3.3.7. Resources, roles, responsibilities and authorities |
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Planning and Monitoring of the Management System (indicators and internal audit). |
9.4. Monitoring |
4.1.5. Establish Indicators |
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5.3.1. Objectives, targets and programs 5.3.2. Social responsibility management system planing. 8. Measurement, analysis and improvement 8.1. General 8.2. Monitoring and measurement of the social responsibility management system 8.3. Analysis of data 8.7. Internal audit |
3.6.1. Monitoring and measurement 3.6.4. Internal audit |
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Training and qualification |
9.9. Training and Capacity Building |
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6.2. Competence, training and awareness |
3.4.1. Competence, training and awareness |
Workers Involvement and Protection |
Commitment of top management |
9.1. Policies, Procedures and Records 9.2. Social Performance Team |
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5.1. Management commitment |
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Control of documents and records |
9.1.6. Policies, Procedures and Records |
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4.2.3 Control of documents 4.2.4. Control of Records 4.2.2. Social responsibility manual |
3.5. Documentation requirements 3.5.1. General 3.5.2. Manual of the social responsibility management system 3.5.3. Documents control 3.5.4. Records control |
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Engagement of stakeholders |
9.7. External Verification and Stakeholder Engagement |
3. Determine the mandate, ownership and stakeholders of the engagement 4. Stakeholder Engagement process 4.2. Prepare 4.3. Implement the engagement plan 4.4. Act, review and improve |
4.5. Respect for Stakeholder Interests 5.3. Stakeholder Identification and Engagement |
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3.3. Planing 3.3.1. Identification of stakeholders 3.4.2. Engagement of stakeholders |
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Risk management |
9.3. Identification and Assessment of Risks |
4.2.3. Identify and prepare for engagement risks |
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3.3.2. Central themes of social responsibility and its issues 3.3.3. Due diligence |
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Supplier Chain Management |
9.10. Management of Suppliers and Contractors |
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Supply Chain Management and Cascade Effect |
Environmental management |
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Protection of the Environment |