Hor-Meyll (2004) |
Perceived Risk in On-Line Environment |
X |
Performance and Financial; Psychological; Time; and Total |
7 points and 15 items |
0,82; 0,89; 0,75; 0,80 |
n=15; n=10 and n=2 for items generation; n=32; n=75 and n=84 for collection I, and n=752 for collection II |
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X |
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The study did not obtain the construct validity. Each dimension presented high reliability. VE=0,69% KMO=0,80 |
Almeida and Nique (2004) |
Consumer Delight in the Post-Consumption Evaluation |
X |
Affect Aspects; Cognitive Aspects; Positive Surprise; Personalize; and Repurchase |
5 points and 23 items |
0,91; 0,84; 0,77; 0,78; and 0,77 |
n=30 for items generation; and for data collection I,II and III were used n=146; 129 and 240 |
X |
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X |
X |
X |
X |
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X |
The results showed that there is content validity, reliability, and unidimensionality. The results also presented a compose validity, discriminant and convergent. VE=68% and KMO=0,88 |
Santos and Muniz (2004) |
Delivery in Service Quality |
X |
Reliability; Flexibility; Price; Accuracy; and Readiness |
7 points and 44 items |
0,96; 0,90; 0,72; 0,95; and 0,95 |
n=38 for items generation=227 for data collection |
X |
X |
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X |
X |
X |
X |
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The authors achieve Internal consistence (>,70 all cases), external validity, convergent validity (33% >,50) and discriminant validity |
Paiva (2004) |
Value Structure for retailing bank consumers |
X |
Empathy; Reliability; Price; Benevolence; and Competence |
6 points and 25 items; a point for nonopinion |
0,62; 0,72; 0,56; 0,63; and 0,64 |
n=38 for item generation, n=227 for data collection I and n=111 for data collection II |
X |
X |
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X |
X |
X |
X |
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0,5<KMO<1,0. The scale complements SERVQUAL in price dimension and was submitted to 2 convergent and discriminant tests |
Ayrosa (2003) |
Enduring Involvement |
X |
Product Importance/Interest; Product Symbolic Value; and Consumer Knowledge and Information |
13 items |
0,91; 0,82; and 0,81 |
Items were based on 5 dimensions of McQuarrie and Munson (1992); data collection used n=501 |
X |
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X |
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X |
The scale is a first step towards a fully reliable enduring involvement scale in Brazilian Portuguese. Since the final configuration of the scale is quite different from McQuarrie and Munson’s (1987, 1992) |
Nicolau and Rossi (2003) |
Consumer Regret |
X |
Two dimensions. Affective and Cognitive Aspects of Regret |
5 points |
Car 0,92 ; 0,86 and Shoes 0,86 ; 0,80 |
n=500 for data collection |
X |
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X |
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X |
X |
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X |
Albeit it was tested the discriminant validity; it was not found |
Prado (1997) |
Affective Consumer Response in supermarket |
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Happiness; Interest; Unfounded; Anger; Fear; Anguish; Blame; and Fatigue |
7 points and 36 items |
0,92; 0,83; 0,75; 0,76; 0,70; 0,60; 0,79 and 0,61 |
theory for items; n=100 and n=282 for data collection I and II |
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X |
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X |
The author also verified the impact of Affective Response on Consumer Satisfaction, where the results were that two factor were positive, and two were negative, albeit both pair were significant, and the model R2=,317 |
Prado and Marchetti (1996) |
Consumer satisfaction in supermarket |
X |
Cashier Service; Supermarket. Environment; Bakery; Attendance; and Meat Department |
7 points and 19 items |
0,90; 0,87; 0,81; 0,75; 0,70 |
n=25 for item generation; n=60 for data collection I; n=120 data collection II |
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X |
X |
X |
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The scale points out the importance of aspects such as cashier, environment, politeness and convenience to consumer |
Ayrosa (1998) |
Country Image |
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General Aspects of the Country; Emotional Response; Attitude toward Arts; and Marketing Aspects |
7 points and 17 items |
0,96; 0,88; 0,71; and 0,83 |
Items were generated from Pisharodi and Parameswaran (1992) and n=9; n=124 data collection I and n=330 data collection II |
X |
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X |
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X |
The dimensional structure of the scale is consistent with the theory. |
Wolff (2002) |
Symbolism X |
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Brand; Self-Concept/Prestige; Self-Concept/Security; and Experience |
7 points and 21 items |
0,62; 0,55; 0,67; and 0,68 |
Items were based on Kleine III and Kernan (1998), n=32 and literature. Data collectin n=600 |
X |
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X |
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X |
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Rodrigues (2000, (2001) |
Service Quality |
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Supplier Responsibility; Client and Tangible Item |
7 points and 22 items |
Between 0,95 and 0,97 |
Focus group + Servqual for items generation; n=331 for data collection |
X |
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X |
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A total of 27 items were generated and 22 were keeped in the final version. |