Interaction Deardorff (2004DEARDORFF, D. K. The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of Higher Education in the United States. 337 f. Tese (Doutorado em Educação) - Department of adult and community college education, North Carolina State University, Releigh, 2004.); Jokikokko (2005JOKIKOKKO, K. Perspectives on intercultural competence. In: RÄSÄNEN, R.; SAN, J. (Ed.). Conditions for intercultural learning and cooperation. Helsinki: Finnish Educational Research Association, 2005. p. 89-106.). |
It is able to achieve its goals through constructive interaction in a multicultural context. |
Interaction management (KOESTER and OLEBE, 2003); Team Consolidation and Engagement (MENDENHALL and OSLAND, 2002MENDENHALL, M.; OSLAND, J. S. An overview of the extant global leadership research. Symposium presentation. San Juan: Academy of International Business, 2002.; FRIEDMAN and ANTAL, 2005FRIEDMAN, V. J.; ANTAL, A. B. Negotiating reality a theory of action approach to intercultural competence. Management Learning, v. 36, n. 1, p. 69-86, 2005.; BIRD, 2010BIRD, A. Defining the content domain of intercultural competence for global leaders. Journal of Managerial Psychology, v. 25, n. 8, p. 810-828, 2010.); Cohesion among team members (RATHJE, 2007RATHJE, S. Intercultural competence: the status and future of a controversial concept. Language and Intercultural Communication, v. 7, n. 4, p. 254-266, 2007.); Results orientation (MENDENHALL and OSLAND, 2002MENDENHALL, M.; OSLAND, J. S. An overview of the extant global leadership research. Symposium presentation. San Juan: Academy of International Business, 2002.; BIRD, 2010BIRD, A. Defining the content domain of intercultural competence for global leaders. Journal of Managerial Psychology, v. 25, n. 8, p. 810-828, 2010.); Strong, clear and detailed planning (MENDENHALL and OSLAND, 2002MENDENHALL, M.; OSLAND, J. S. An overview of the extant global leadership research. Symposium presentation. San Juan: Academy of International Business, 2002.; MORAN, YOUNGDAHL and MORAN, 2009MORAN, R. T.; YOUNGDAHL, W. E.; MORAN, S. V. Intercultural competence in business: leading global projects. In: DEARDORFF, D.K. (Ed.). The SAGE handbook of intercultural competence. Thousand Oaks, CA : SAGE, 2009. p. 100-120.; BIRD, 2010BIRD, A. Defining the content domain of intercultural competence for global leaders. Journal of Managerial Psychology, v. 25, n. 8, p. 810-828, 2010.); Understanding the organization’s strategic objectives (MORAN, YOUNGDAHL and MORAN, 2009MORAN, R. T.; YOUNGDAHL, W. E.; MORAN, S. V. Intercultural competence in business: leading global projects. In: DEARDORFF, D.K. (Ed.). The SAGE handbook of intercultural competence. Thousand Oaks, CA : SAGE, 2009. p. 100-120.); Understanding team goals (MORAN, YOUNGDAHL and MORAN, 2009MORAN, R. T.; YOUNGDAHL, W. E.; MORAN, S. V. Intercultural competence in business: leading global projects. In: DEARDORFF, D.K. (Ed.). The SAGE handbook of intercultural competence. Thousand Oaks, CA : SAGE, 2009. p. 100-120.); Clear description of roles (MORAN, YOUNGDAHL and MORAN, 2009). |
Effectiveness Dinges e Baldwin (1996DINGES, N. G.; BALDWIN, K. D. Intercultural competence: a research perspective. In: LANDIS, D.; BHAGAT, R. (Ed.). Handbook of intercultural training. 2. ed. Thousand Oaks, CA, 1996. p. 106-123.); Gertsen (1990GERTSEN, M. C. Intercultural competence and expatriates. The International Journal of Human Resource Management, v. 1, n. 3, p. 341-362, 1990.); Bennett (1986BENNETT, M. J. A developmental approach to training for intercultural sensitivity. International Journal of Intercultural Relations, v. 10, n. 2, p. 179-196, 1986.). |
It is able to function effectively with members of diverse cultures, generating adequate general behavior in one or more cultures. |
Promoting intercultural learning (DEARDORFF, 2004DEARDORFF, D. K. The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of Higher Education in the United States. 337 f. Tese (Doutorado em Educação) - Department of adult and community college education, North Carolina State University, Releigh, 2004.; LASONEN, 2005LASONEN, J. Reflexion sur l’interculturalité par rapport a l’éducation et au travail. Higher Education Policy, v. 18, n. 4, p. 54-62, 2005.); Ethno relative view - accepted the existence and importance of cultural differences in the group (DEARDORFF, 2004DEARDORFF, D. K. The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of Higher Education in the United States. 337 f. Tese (Doutorado em Educação) - Department of adult and community college education, North Carolina State University, Releigh, 2004.); Relationship building (MENDENHALL and OSLAND, 2002MENDENHALL, M.; OSLAND, J. S. An overview of the extant global leadership research. Symposium presentation. San Juan: Academy of International Business, 2002.; BIRD 2010BIRD, A. Defining the content domain of intercultural competence for global leaders. Journal of Managerial Psychology, v. 25, n. 8, p. 810-828, 2010.); Diversity management (PANGGABEAN, MURNIATI and TJITRA, 2013PANGGABEAN, H.; MURNIATI, J.; TJITRA, H. Profiling intercultural competence of indonesians in asian workgroups. International Journal of Intercultural Relations, v. 37, n. 1, p. 86-98, 2013.); Appreciation of the values, beliefs and behavior of group members (MORAN, YOUNGDAHL and MORAN, 2009MORAN, R. T.; YOUNGDAHL, W. E.; MORAN, S. V. Intercultural competence in business: leading global projects. In: DEARDORFF, D.K. (Ed.). The SAGE handbook of intercultural competence. Thousand Oaks, CA : SAGE, 2009. p. 100-120.; BYRAM, 1997BYRAM, M. Teaching and assessing intercultural communicative competence. Clevedon: Multilingual Matters, 1997.); Personal attributes valuation (FITCH, 2012FITCH, K. Industry perceptions of intercultural competence in Singapore and Perth. Public Relations Review, v. 38, n. 4, p. 609-618, 2012.); Non-judgmental posture (BYRAM and NICHOLS, 2001BYRAM, M.; NICHOLS, A. (Ed.). Developing intercultural competence in practice. Clevedon: Multilingual Matters, 2001.); Negotiated culture (KIM, 1988KIM, Y. Y. Communication and cross-cultural adaptation: an integrative theory. Clevedon: Multilingual Matters , 1988.; BARMEYER and DAVOINE, 2015BARMEYER, C.; DAVOINE, E. Intercultural competence of binational pairs as a supporting factor of negotiated culture in binational organisations: an analysis of the French-German case of Alleo. In: EGOS COLLOQUIUM, 31., 2015, Atenas. Anais...Atenas: {s.n}, 2015.); Successful interactions (HAMMER, BENNETT and WISEMAN, 2003HAMMER, M. R.; BENNETT, M. J.; WISEMAN, R. L. Measuring intercultural sensitivity: the intercultural development inventory. International Journal of Intercultural Relations, v. 27, p. 421-443, 2003.; KUPKA, 2008KUPKA, B. Creation of an instrument to assess intercultural communication competence for strategic international human resource management. Tese (Doutorado em Filosofia) - University of Otago, Otago, 2008.); Ability to manage complex situations (LASONEN, 2005LASONEN, J. Reflexion sur l’interculturalité par rapport a l’éducation et au travail. Higher Education Policy, v. 18, n. 4, p. 54-62, 2005.); Management of uncertainties (BIRD 2010). |
Cultural differences Friedman e Antal (2005FRIEDMAN, V. J.; ANTAL, A. B. Negotiating reality a theory of action approach to intercultural competence. Management Learning, v. 36, n. 1, p. 69-86, 2005.). |
It is able to recognize and optimize cultural differences as a resource for learning and for creating effective actions in specific contexts. |
Global Mentality (BÜCKER and POUTSMA, 2010BÜCKER, J.; POUTSMA, E. Global management competencies: a theoretical foundation. Journal of Managerial Psychology, v. 25, n. 8, p. 829-844, 2010.); Management of intellectual and cultural resources (MORAN, YOUNGDAHL and MORAN, 2009MORAN, R. T.; YOUNGDAHL, W. E.; MORAN, S. V. Intercultural competence in business: leading global projects. In: DEARDORFF, D.K. (Ed.). The SAGE handbook of intercultural competence. Thousand Oaks, CA : SAGE, 2009. p. 100-120.); Team members engagement (FRIEDMAN and ANTAL, 2005FRIEDMAN, V. J.; ANTAL, A. B. Negotiating reality a theory of action approach to intercultural competence. Management Learning, v. 36, n. 1, p. 69-86, 2005.). |
Comunication Byram (1997BYRAM, M. Teaching and assessing intercultural communicative competence. Clevedon: Multilingual Matters, 1997.); Fantini (2000FANTINI, A. E. A central concern: developing intercultural competence. In: FANTINI, A. (Ed.). Addressing intercultural education, training & service. Brattleboro, VT: School for International Training, 2000. p. 25-42. (SIT Occasional Papers Series).); Deardorff (2004DEARDORFF, D. K. The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of Higher Education in the United States. 337 f. Tese (Doutorado em Educação) - Department of adult and community college education, North Carolina State University, Releigh, 2004.); Moran, Youngdahl e Moran (2009MORAN, R. T.; YOUNGDAHL, W. E.; MORAN, S. V. Intercultural competence in business: leading global projects. In: DEARDORFF, D.K. (Ed.). The SAGE handbook of intercultural competence. Thousand Oaks, CA : SAGE, 2009. p. 100-120.); Fitch (2012FITCH, K. Industry perceptions of intercultural competence in Singapore and Perth. Public Relations Review, v. 38, n. 4, p. 609-618, 2012.). |
It is able to promote effective communication, that is, open, clear and frank communication. |
Clear and open communication (MORAN, YOUNGDAHL and MORAN, 2009MORAN, R. T.; YOUNGDAHL, W. E.; MORAN, S. V. Intercultural competence in business: leading global projects. In: DEARDORFF, D.K. (Ed.). The SAGE handbook of intercultural competence. Thousand Oaks, CA : SAGE, 2009. p. 100-120.); Constant Feedback (MORAN, YOUNGDAHL and MORAN, 2009MORAN, R. T.; YOUNGDAHL, W. E.; MORAN, S. V. Intercultural competence in business: leading global projects. In: DEARDORFF, D.K. (Ed.). The SAGE handbook of intercultural competence. Thousand Oaks, CA : SAGE, 2009. p. 100-120.); Sociolinguistic ability (DEARDORFF, 2004DEARDORFF, D. K. The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of Higher Education in the United States. 337 f. Tese (Doutorado em Educação) - Department of adult and community college education, North Carolina State University, Releigh, 2004.); Accuracy in sending and receiving messages (DEARDORFF, 2004DEARDORFF, D. K. The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of Higher Education in the United States. 337 f. Tese (Doutorado em Educação) - Department of adult and community college education, North Carolina State University, Releigh, 2004.); Intercultural communication skills (BYRAM, 1997BYRAM, M. Teaching and assessing intercultural communicative competence. Clevedon: Multilingual Matters, 1997.; MENDENHALL and OSLAND, 2002MENDENHALL, M.; OSLAND, J. S. An overview of the extant global leadership research. Symposium presentation. San Juan: Academy of International Business, 2002.; BIRD, 2010BIRD, A. Defining the content domain of intercultural competence for global leaders. Journal of Managerial Psychology, v. 25, n. 8, p. 810-828, 2010.; LOUGH, 2011LOUGH, B. J. International volunteers perceptions of intercultural competence. International Journal of Intercultural Relations, v. 35, n. 4, p. 452-464, 2011.; FITCH, 2012FITCH, K. Industry perceptions of intercultural competence in Singapore and Perth. Public Relations Review, v. 38, n. 4, p. 609-618, 2012.); Verbal and non-verbal skills (FANTINI, 2000FANTINI, A. E. A central concern: developing intercultural competence. In: FANTINI, A. (Ed.). Addressing intercultural education, training & service. Brattleboro, VT: School for International Training, 2000. p. 25-42. (SIT Occasional Papers Series).; BUENO, 2010BUENO, J. M. Brasileiros e estrangeiros na construção de um cotidiano organizacional intercultural. 300 f. Tese (Doutorado em Administração) - Fundação Getulio Vargas / EAESP, São Paulo, 2010.). |
Learning Fischer, Gondim, Pereira et al. (2009FISCHER, T. M. D. et al. Competências na gestão intercultural: desafios para aprendizagem e qualificação. In: ENCONTRO DA ASSOCIAÇÃO NACIONAL DE PÓS-GRADUAÇÃO E PESQUISA EM ADMINISTRAÇÃO, 33., 2009, São Paulo. Anais... São Paulo: EnANPAD, 2009. p. 1-16.). |
It is able to learn meaningfully, generating innovative and creative responses to the challenges of different cultural contexts. |
Continuous intercultural learning (MENDENHALL and OSLAND, 2002MENDENHALL, M.; OSLAND, J. S. An overview of the extant global leadership research. Symposium presentation. San Juan: Academy of International Business, 2002.; BIRD, 2010BIRD, A. Defining the content domain of intercultural competence for global leaders. Journal of Managerial Psychology, v. 25, n. 8, p. 810-828, 2010.); Openness to intercultural learning (DEARDORFF, 2004DEARDORFF, D. K. The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of Higher Education in the United States. 337 f. Tese (Doutorado em Educação) - Department of adult and community college education, North Carolina State University, Releigh, 2004.); Guidance for sharing knowledge (KOESTER and OLEBE, 2003). |
Negotiated culture Earley e Ang (2003EARLEY, P. C.; ANG, S. Cultural intelligence: individual interactions across cultures. Stanford: Stanford University Press, 2003.); Deardorff (2004DEARDORFF, D. K. The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of Higher Education in the United States. 337 f. Tese (Doutorado em Educação) - Department of adult and community college education, North Carolina State University, Releigh, 2004.); Barmeyer e Davoine (2015BARMEYER, C.; DAVOINE, E. Intercultural competence of binational pairs as a supporting factor of negotiated culture in binational organisations: an analysis of the French-German case of Alleo. In: EGOS COLLOQUIUM, 31., 2015, Atenas. Anais...Atenas: {s.n}, 2015.). |
It is able to flexibilize the team reference, adapting it to the multicultural context, through a negotiated culture. |
Flexibility (DEARDORFF, 2004DEARDORFF, D. K. The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of Higher Education in the United States. 337 f. Tese (Doutorado em Educação) - Department of adult and community college education, North Carolina State University, Releigh, 2004.); Adaptability (DEARDORFF, 2004DEARDORFF, D. K. The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of Higher Education in the United States. 337 f. Tese (Doutorado em Educação) - Department of adult and community college education, North Carolina State University, Releigh, 2004.); Negotiated culture (KIM, 1988KIM, Y. Y. Communication and cross-cultural adaptation: an integrative theory. Clevedon: Multilingual Matters , 1988.; BARMEYER and DAVOINE, 2015BARMEYER, C.; DAVOINE, E. Intercultural competence of binational pairs as a supporting factor of negotiated culture in binational organisations: an analysis of the French-German case of Alleo. In: EGOS COLLOQUIUM, 31., 2015, Atenas. Anais...Atenas: {s.n}, 2015.); Ethno relative view - accept the existence and importance of cultural differences in the group (DEARDORFF, 2004DEARDORFF, D. K. The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of Higher Education in the United States. 337 f. Tese (Doutorado em Educação) - Department of adult and community college education, North Carolina State University, Releigh, 2004.); Openness to intercultural learning (DEARDORFF, 2004). |