Resumo

QUINTERO, José Melchor Medina; PEDROCHE, Esther García  e  RAMOS, Ma. Isabel de la Garza. Influence of the implementation factors in the information systems quality for the user satisfaction. JISTEM J.Inf.Syst. Technol. Manag. (Online) [online]. 2009, vol.6, n.1, pp. 25-44. ISSN 1807-1775.  http://dx.doi.org/10.4301/S1807-17752009000100002.

This research studies the influence range of the organizational, planning and technical factors within the information quality, system quality and information systems services quality, in the user satisfaction, based on the designed model research for this purpose. The empirical study takes place in six Higher Education Institutes (94 questionnaires) by the Partial Least Square statistic tool. The results has shown that Organizational Factor (information needs, management support, institutional objectives satisfaction) is which has the most impact because its high correlation value (R=0.624; R=0.435 yR=0.428) and signifi cance (p<0.001, p<0.01 and p<0.01) in the three raised hypotheses, taking into consideration an explained variance of 78.8% in the User Satisfaction. In the same way, with the quality in general, the users think that the information systems help to satisfy their information needs and increase their productivity into making decisions in their jobs.

Palavras-chave : user satisfaction; implementation factors; information quality; systems quality; services quality.