Resumo em Inglês:
Nowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This paper empirically examines the use of e-mail in an organizational context, using a sample of the Portuguese population with an active e-mail account assigned by the employer. The results show that most users have what is considered appropriate behavior; however, some situations that may indicate problems for organizations were also identified.Resumo em Inglês:
The aim of this study was to identify the relevance of knowledge management actions, specifically in the categories of 'knowledge', 'human capital', and 'innovation', adopted by one of the leading companies in the private security market of Santa Catarina. The leading company in the private security sector in the business segment of Santa Catarina served as the basis for the research on knowledge management application. The qualitative method with a descriptive approach was used. The results confirm the feasibility of knowledge management in companies in the sector, although the process is not formalized in private security organizations of Santa Catarina. Investment in intellectual capital, more specifically in human capital, is perceived as fundamental. Important items for the implementation of this process are being considered, such as the beginning of participation in communities of practice, the organization, processing and retention of information of the organization in a strategic manner, and the concern about communication between their employees.Resumo em Inglês:
According to the literature, much has been said about the impact of Information Technology on organizations, but little about its impact on the individual. This study aims to identify Information Technology benefits in individual work, choosing as a proxy some "latu sensu" post-graduation students, from a federal university in the south of Brazil. For data collection, a questionnaire based on the studies by Torkzadeh and Doll (1999) and Pereira (2003) was prepared. Torkzadeh and Doll dealt with the process of working; Pereira, with the four phases of the decision-making process. The final instrument, after being validated and tested, amounted to 21 questions to detect the potential benefits of Information Technology. The results demonstrated that users are satisfied, by pointing an average of 2.69 on a scale of "1" (little satisfied) to "5" (very much satisfied). The framework, work process, got an overall average [2.82]. Managerial control [3.10] and productivity [3.06] had the highest ratings; innovation [2.34], the lowest one. With technologies fully implemented, greater satisfaction was observed for all constructs of the survey, with statistically significant differences. Such differences were also proven in the Information Technology solutions that use Enterprise Resource Planning technology, the best-evaluated one. When comparing age, it was found that younger users were more satisfied with the benefits of technology. Concerning the number of employees, small business users were less satisfied with Information Technology.Resumo em Inglês:
The purpose of this paper is to design a conceptual model of institutional elements for the building of a client-supplier strategic partnership in IT outsourcing, involving an ERP system licensing. This model resulted from a case study in a Brazilian transnational bank, which is one of the 10 largest American banks in terms of assets volume. Qualitative content analysis technique evaluated the data collected from interviews, documents, and observations. The results show the importance of a multidimensional institutional perspective with a set of regulative, normative, and cognitive elements to structure a client-supplier partnership. The data analysis confirmed elements predefined in the theory developed, as well as identified new ones.Resumo em Inglês:
Zona Sul was the first supermarket chain in Rio de Janeiro to provide online sales purchases services and it is the leader in its segment in the city. Therefore, it was chosen as the object of this study, which attempts to describe and analyze the decision-making process of consumers who use the Internet to shop for groceries. Twenty in-depth interviews were conducted with these consumers. The interviews were held at the moment they were shopping and the interviewees' navigation was recorded by means of a software. The results showed that the interviewees search for convenience, speed and ease to purchase. Aspects from the website that partially compromise these objectives were identified. The conclusions bring suggestions to make the shopping process easier and faster.Resumo em Inglês:
The goal of this work was to analyze the feasibility of continuing the traceability of beef through the use of Radio Frequency Identification technology in the production process of a slaughterhouse. In this process, the relationship between the end product (a piece of meat and the offal) and its source (the animal) is not maintained, even if the animal has been traced until the slaughterhouse. In the present work, critical points in the production process involving loss of traceability were identified and simulations using the middleware fosstrak and an associated simulator to validate a solution to this problem were performed. It was found that traceability is feasible, provided that the antennas and the RFID readers are placed in strategic locations such as the hooks where the carcasses are hanged and on the trays with the cuts of meat.Resumo em Inglês:
This study is aimed at analyzing the characteristics of forensic accounting services performed by accounting firms in Brazil, using an exploratory approach. At the end of the study, there is a discourse analysis of a speech made by the CEO of one of the key players in forensic accounting services (Kroll) in Brazil. In order to guide this reflection, we pose the following question: what is the characteristic of forensic accounting that substantiates professional accountants' innovation to curb corporate accounting malpractices? In this intent, we accept the premise that the bone of contention in some unhealthy business environments is the inability of an auditor to track frauds. We used the icons (categories and/or nodes) that dynamically represent formalism in the theory of self re-production to explain the patterns found in the speech. Our findings make us conclude that the idea that frauds have been least detected by auditors begins to gain shape as auditors are more adequately trained to detect frauds instead of emphasizing the traditional segregation of duties and safeguard of assets.Resumo em Português:
Avaliar o impacto de investimentos em tecnologia é uma tarefa complexa. Esta pesquisa analisa se a mensuração do nível de satisfação dos usuários é válida para compreender o desempenho de uma tecnologia utilizada no setor público. O objeto de estudo escolhido foi o Sistema Integrado de Administração Financeira do Governo Federal - SIAFI. O desenvolvimento da pesquisa foi realizado através de uma survey da qual participaram 77 usuários. Para isto, foram utilizados o modelo e o instrumento desenvolvidos por Doll e Torkzadeh (1988). A técnica estatística empregada foi a análise fatorial confirmatória. Os resultados da pesquisa validaram o modelo utilizado para uma tecnologia empregada no setor público.Resumo em Inglês:
Evaluating the impact of technology investments is a complex task. I examine whether the end-user satisfaction is a valid measurement of technology performance in the public sector. I evaluated information system users in the Integrated System of the Federal Government Financial Administration (SIAFI). The Siafi system supports Brazilian federal government entities. Using a survey, I collected data from 77 users. I used the model and the instrument developed by Doll and Torkzadeh (1988). I used confirmatory factor analysis to evaluate the data. The survey results validated the model used for technology employed in the public sector.Resumo em Inglês:
In São Paulo State's ) coastal area, Brazil, for several years, a chemical company discharged, without any sort of environmental control, a blend of industrial waste composed of Persistent Organic Pollutants (POPs). Lawsuits forced the company to identify and limit such deposits in order to perform the environmental recovery. A recovery project was developed demanding preparation and handling of a large amount of documents, satellite images, aerial photographs, maps and videos with the increase of the information and knowledge management issues. This condition became even more critical as the projects started to become cross-disciplinary, involving a growing number of experts, many of them established in different cities. These circumstances led to develop an Environmental Information System (BASGEO) enabling the organization and facilitation of access to such documents while increasing information safety. This work shows the development of this system and the difficulties related to the management and handling of environmental documents. The research method used was the direct observation of the system development and the semi-structured interview conducted with executives and administrative employees of the company. The results show several gains provided by the BASGEO, improving and accelerating access to information, significantly reducing the need for displacements to transport documents, thus reflecting increased safety.Resumo em Português:
Com o objetivo de verificar a influência das abordagens de venda no processo de aceitação e uso de produtos com inovações tecnológicas, foi realizada uma pesquisa que uniu o Modelo de Aceitação Tecnológica (TAM) com a Teoria da Ação Racional (TRA). Através de equações estruturais foram identificadas as relações entre as três abordagens de vendas (foco na competição, foco no produto e foco no cliente) e os construtos do modelo (utilidade percebida, facilidade percebida, atitude de uso, intenção de uso, uso atual e pressão normativa). Os resultados confirmaram seis das doze hipóteses formuladas: a estratégia com foco na competição interfere na relação entre utilidade e atitude de uso (H1b) e na relação entre pressão normativa e intenção de compra (H6); a estratégia com foco no produto interfere nas relações entre utilidade e atitude de uso (H2a), facilidade e intenção de compra (H3b), diversão e atitude de uso (H5a) e atitude e intenção de compra (H7). Conclui-se, assim, que as relações entre estratégias de vendas e aceitação e compra de novos produtos são moderadas e que a estratégia mais eficiente, neste caso, é a com foco no produto.Resumo em Inglês:
With the intention to verify the influence of sales approaches in the process of acceptance and use of products with technological innovations, a survey using the Technology Acceptance Model (TAM) and the Theory of Reasoned Action (TRA) was made. Through structural equation modeling, it was identified the relationships among the three sales approaches (competition focus, product focus and customer focus) and the constructs of the model (perceived usefulness, perceived ease, attitude to use, intention to use, current use and normative pressure). The results confirmed six of the twelve hypotheses: a strategy focused on competition interferes with the relationship between utility and attitude of use (H1b) and the relationship between normative pressure and purchase intention (H6); strategy with focus on product interferes with relations between utility usage and attitude (H2a), facility and purchase intent (H3B), fun attitude and usage (H5a) and attitude and purchase intention (H7). It is concluded, therefore, that the relationship between acceptance and sales strategies, and purchase new products is moderate and that the most efficient strategy in this case is focused on the product.