Profile and work satisfaction among professionals of hearing care health network

Purpose

Verify the profile and satisfaction regarding the service structure, human resources policy and professional routine work of the hearing health’s professionals of the Hearing Health Care Network.

Methods

Study conducted with 34 professionals related to the Hearing Health Care Network in two micro regions of Minas Gerais. The research was done through the application of a structured questionnaire consisting in six axes (Professional characterization, Data of the service, Professional knowledge about the profile of the served population, characterization of the Teamwork, Professional satisfaction and Communication and work). It was performed the descriptive analysis of the frequency distribution of all categorical variables and analysis of measures of central tendency and dispersion for continuous variables.

Results

The majority belongs to the speech language pathologists category, are employed and wages are between R$ 1,091.00 and R$ 2,180.00. Half of employees reported having discussion of clinical cases by teams and action planning. Most reported no occurrence of administrative demand and discussion about the achieved results. All teams had speech language pathologists and were, in most aspects, satisfied with the service in which it was inserted. The items about Dissatisfaction cited were the following ones: “Human Resources Policy”, “Diagnosis equipment” and “wage policy.”

Conclusion

This utilized instrument helped to achieve a professional profile delimitation among all the Health Hearing Care Network professionals, as well as verifying its satisfaction with most of the analyzed aspects.

Keywords
Health personnel; Hearing; Unified health system; Health services evaluation; Hearing loss; Speech, Language and hearing sciences; Delivery of health care