Organization, for health managers, of an adequate referral system to specialized care still represents one of the most important challenges faced and evidences, in everyday services, the search for a full assistance to citizens. The flow of users who access the specialized care provided by Centers for Dental Specialties (CEO) deployed a midsize city in southeast Brazilian was evaluated..The study is the type of documents and descriptive. Quantitative analysis was made based on the quality of records found in medical records and forms used in the reference unit, a total of 409 records for the months of September and October 2011. The results were: to complete medical records: 71,4% for endodontics, 62,9% for surgery and diagnosis of oral cancer and 74% to periodontics. Legible records: 74,3% for endodontics, 72% for surgery and diagnosis of oral cancer and 84,3% to periodontics. Records indicating specialized treatment in accordance with the criteria established by the MS: 62,1% for endodontics, 59,4% for surgery and diagnosis of oral cancer and 77,2% to periodontics. Organizing the system of reference and counter reference is one of the basic pillar for a comprehensive health care.
National Health Policy; oral health; Unified Health System; comprehensive health care