This paper analyses the auxiliary nurses' perception on the work of the Family Health team regarding users' receptiveness as a technology in the relationship with patients and community in Londrina, Paraná State, Brazil. It is a qualitative research, which data was collected during a focal group. Thematic analysis of the content was performed for data analysis. Results show that auxiliary nurses have sensibility, are committed, and feel responsible for users' receptiveness, and recognize the importance of an integral and effective attention. They report knowing better the reality of the families' lives since the implementation of the Family Health Program, but highlight the fact that not all of them perform activities outside the unit. Contradictions have also been noted regarding the patients' rights provided by the Unified Health System, mainly about the universality of access. One of the reported difficulties was the increase of demand after the implementation of the Family Health Program. This situation presents itself as a challenge to change the attention model, and it is necessary to reorganize the process of work as well as to incorporate other fields of knowledge in order to promote the practice of receptiveness, and the integration of intra and extra activities at the unit.
Services assessment; Family health team; Nurse's role; User embracement